Dear Mr Lawson

 

Thank you for your request for information under the Official Information
Act 1982, dated 17 February 2017:

 

“It would be appreciated if you would supply me a copy of ACC's-

1. Current Clinical Services Operational Guidelines (DOC 985K) - ACC

2. The equivalent of ACC's Clinical Services Operational Guidelines that
were in effect as at 24 November 2014”.

 

Please find attached a copy of the current Clinical Services Operational
Guidelines, dated July 2016. This is the same document as on the acc.co.nz
website, which you were unable to open. We apologise for this and we are
looking into the reason why the document on the website will not open.

 

Also attached is a copy of the Clinical Services Operational Guidelines,
dated August 2011. This version of the guidelines was current as at 24
November 2014, as the guidelines were not updated again until July 2015.
For completeness, a copy of the July 2015  Clinical Services Operational
Guidelines is also attached.

 

If you have any questions or concerns about the information provided, ACC
will be happy to work with you to resolve these. Please address any
concerns by emailing [1][email address] or in writing to
Government Services, PO Box 242, Wellington 6140.

 

If you’re unhappy with ACC’s response, you may make a complaint to the
Office of the Ombudsman. You can call them on 0800 802 602 between 9am and
5pm on weekdays, or write to The Office of the Ombudsman, PO Box 10152,
Wellington 6143.

 

Yours sincerely

 

Government Services

 

 

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References

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