ACC EOS Staff Reporting Guidelines for contact between ACC staff and external providers regarding ACC claimants personal information.
David Lawson made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: David Lawson
Dear Accident Compensation Corporation,
1. It would be appreciated if you would provide me with a copy of the ACC EOS Staff Reporting Guidelines that set out the current ACC staff policy for how contact between ACC staff and external providers in which personal information in regard to an ACC claimant is discussed, and or exchanged should be recorded to meet ACC's EOS reporting guidelines.
2. It would also be appreciated if you could provide confirmation to me of how the correct ACC EOS Staff Reporting guidelines would apply to the ACC Staff Member's reference to "receive your message" in the following scenario when they have communicated with an ACC service provider;
"Thanks for letting me know (ACC Service provider). I also received your message regarding the IMA and I think it best to keep the appointment as set so we can have all the necessary reports available for Dr X to view. Thanks ACC Staff Member."
Specifically can you confirm whether under the ACC EOS Staff Reporting guidelines the ACC Staff member in the above scenario has an obligation to have had recorded on the ACC EOS System the "message" from the service provider that they refer to separately in the above example, since the content of the service providers message remains unknown.
It would also be appreciated if you could also confirm whether there has been any change to the ACC EOS Staff Reporting Guidelines within the past 24 months and if so could you please indicate the specific changes as such.
I confirm that under s16(2) of the Official Information Act, my
preferred way of receiving a response is by email to the address
from which ACC received the original request, not by post and thank
you for your time and assistance.
Yours faithfully,
David Lawson
From: Government Services
Accident Compensation Corporation
Good afternoon Mr Lawson
Please find attached an acknowledgement letter for your four requests,
from 7 to 9 November 2015.
Government Services
ACC
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Government Services
Accident Compensation Corporation
Good afternoon Mr Lawson
Please find attached a notice of extension. ACC needs until 15 December to
complete its response to your requests.
Regards
Government Services
ACC
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Government Services
Accident Compensation Corporation
Good afternoon Mr Lawson
ACC will be providing information for your four requests. On 4 December,
we advised that our response will be ready by today (15 December 2015).
Unfortunately, our response has taken slightly longer than anticipated,
and the information will not be ready until tomorrow (16 December 2015). I
apologise for this added delay.
Regards
Government Services
ACC
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: David Lawson
Dear Government Services,
Thank you for confirming on 15th December 2015 that I would receive your response to my OIA question/s today (16th December 2015).
It would be greatly appreciated if you could confirm your reasoning for the non provision of the information that I have requested, beyond the dates you have indicated on two previous and separate occasions.
Yours sincerely,
David Lawson
From: Government Services
Accident Compensation Corporation
Good afternoon Mr Lawson
Please find attached ACC’s response to your requests of 7 and 9 November.
Regards
Government Services
ACC
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: David Lawson
Dear Government Services,
Thank you for your reply,
In terms of your reply it would be appreciated if you could confirm that all activities, transactions in terms of records management includes ACC staff contact relating to ;
phone calls, land lines and mobile phone communication
voice messages left on ACC staff members mobile and or landlines
text messages
faxes
email communication
face to face conversations… etc
are required to be treated equally in terms of the way that staff record information on the EOS system or other ACC party level system/relevant system.
Thanks
Yours sincerely,
David Lawson
From: David Lawson
Dear Government Services,
Thank you for the attachments to your response to my questions to date.
I note that the Guidelines for managing and monitoring rehabilitation that you have sourced from http:/?thesauce/team-spaces/chips/treatment-rehabilitation/vocational-rehabilitation/ref…. was due for review as at 9 September 2015 and it would be appreciated if you could provide me with a copy of the latest 2015 reviewed information thanks as opposed to the 2014 edition.
I also respectfully request that I be provided with a full PDF copy of all client communication policy by return email (not just limited to email-when to save) that is stored on ACC's intranet The Sauce, so that ACC policy guidelines covering what information is required to be recorded by ACC staff on Eos and or a claimant's Party Records, inclusive of all sources of that communication (for example, face to face contact, land line and mobile phone voice and text calls and messages, intrantet, health link information, faxes, handwritten letters, and information handed over to an ACC branch etc to name a few circumstances.
Thank you for your time and assistance.
Yours sincerely,
David Lawson
116a Lynwood Road
New Lynn
Auckland
From: Government Services
Accident Compensation Corporation
Good afternoon Mr Lawson
Please find attached a notice of extension. ACC needs until 19 February
2016 to complete its response to your requests.
Regards
Government Services
ACC
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: David Lawson
Dear Government Services,
Thank you for your update confirming that you now require until the 19th February 2016 to respond to my OIA request.
I confirm that under s16(2) of the Official Information Act, my
preferred way of receiving your response is by email to the address
from which ACC received the original request, not by post and thank
you for your time and assistance.
I look forward to receiving your full response to my OIA request on or before the 19th February 2016.
Yours sincerely,
David Lawson
From: Government Services
Accident Compensation Corporation
Dear Mr Lawson
Please find attached ACC’s response to your requests dated 18 to 21
December 2015.
Government Services
ACC / Corporate Office / Justice Centre, 19 Aitken Street / PO
Box 242 / Wellington / New Zealand/ www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Government Services
Accident Compensation Corporation
Dear Mr Lawson
Please find attached ACC’s response to your requests dated 18 to 21
December 2015.
Government Services
ACC / Corporate Office / Justice Centre, 19 Aitken Street / PO
Box 242 / Wellington / New Zealand/ www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Government Services
Accident Compensation Corporation
Dear Mr Lawson
Our apologies for failing to attach the screenshot mentioned in the
response to your request.
Please find the screenshot attached.
Yours sincerely
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
From: Government Services
Accident Compensation Corporation
Dear Mr Lawson
Our apologies for failing to attach the screenshot mentioned in the
response to your request.
Please find the screenshot attached.
Yours sincerely
Government Services
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this request