Printed from https://fyi.org.nz/request/5290-call-centre-telephone-recordings on November 05, 2024 21:21

Call Centre Telephone recordings

Steve hall made this Official Information request to Auckland Transport

The request was successful.

From: Steve hall

Dear Auckland Transport,

Could you pleae tell me which calls to your inbound call centre are recorded ?

How long are these retained for ?

What notes are put and is there any method of retrieving calls based on Vehicle Registration (are notes made against calls) , Caller Phone Number, or any other criteria to retrieve a call for evidence in court.

If possible to retrieve, please provide instructions how to request these recordings

Thank you

Yours faithfully,

Steve Hall

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From: Steve hall

Dear Auckland Transport,

In addition to this, could you please provide any information you have on file, notes against registration, records of calls for Registration SN2924 Toyota corolla Green privately to [email address]

thank you

Yours faithfully,

Steve hall

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From: Steve hall

Dear Auckland Transport,

I have not yet received a reply to this

Yours faithfully,

Steve hall

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From: AT Official Information (AT)
Auckland Transport

Attachment image003.jpg
4K Download

Attachment Final Response CAS 370855 G2Q4R6.pdf
192K Download View as HTML

Dear Mr Hall

 

Thank you for contacting Auckland Transport on 27 January 2017 requesting
information regarding our inbound contact centre call recordings.

 

Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [5]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P   09 355 3553 Description: Email-Signature

E   [1][email address] or
[2][email address]

[3]www.aucklandtransport.govt.nz |
[4]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.aucklandtransport.govt.nz/
4. http://www.at.govt.nz/

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Things to do with this request

Anyone:
Auckland Transport only: