Call Centre Telephone recordings
Steve hall made this Official Information request to Auckland Transport
The request was successful.
From: Steve hall
Dear Auckland Transport,
Could you pleae tell me which calls to your inbound call centre are recorded ?
How long are these retained for ?
What notes are put and is there any method of retrieving calls based on Vehicle Registration (are notes made against calls) , Caller Phone Number, or any other criteria to retrieve a call for evidence in court.
If possible to retrieve, please provide instructions how to request these recordings
Thank you
Yours faithfully,
Steve Hall
From: Steve hall
Dear Auckland Transport,
In addition to this, could you please provide any information you have on file, notes against registration, records of calls for Registration SN2924 Toyota corolla Green privately to [email address]
thank you
Yours faithfully,
Steve hall
From: Steve hall
Dear Auckland Transport,
I have not yet received a reply to this
Yours faithfully,
Steve hall
From: AT Official Information (AT)
Auckland Transport
Dear Mr Hall
Thank you for contacting Auckland Transport on 27 January 2017 requesting
information regarding our inbound contact centre call recordings.
Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.
Kind regards
Susana Fuiono | Customer Liaison Advisor [5]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P 09 355 3553 Description: Email-Signature
E [1][email address] or
[2][email address]
[3]www.aucklandtransport.govt.nz |
[4]www.AT.govt.nz
Working together to create an awesome journey
–first time, every time
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