Rotorua Branch Telephone Recording Policy
Anthony Jordan made this Official Information request to Accident Compensation Corporation
The request was successful.
From: Anthony Jordan
Dear Accident Compensation Corporation,
Recently the Corporation advised the Rotorua Branch has no recording ability for phone conversations.
Please provide the following:
1/ Has the Rotorua Branch in the past three Years had a recording system for inward and outward calls in particular when conversing with Claimants
2/ When will the Rotorua Branch have the ability to record calls
3/ What is the usual process for a claimant whereby telephone conversation is required for reference/transparency/evidence and not available
4/ Are their any other Branches in New Zealand that do not have Telephone recording ability
5/ When will these branches identified in the above, be up and running to record conversations
Yours faithfully,
Anthony Jordan
From: Government Services
Accident Compensation Corporation
Dear Mr Jordan
Thank you for your request regarding telephony systems at the Rotorua ACC
Branch.
ACC is working on your request and will be in touch with you as soon as
possible, and certainly by 8 June 2016.
If you have any questions I will be happy to work with you to resolve
these. I can be contacted via email at [1][email address].
Yours sincerely
Government Services
ACC
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References
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1. mailto:[email address]
From: Government Services
Accident Compensation Corporation
Good afternoon Mr Jordan
Please find attached ACC’s response to your request of 10 May 2016.
Regards
Government Services
ACC
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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