Dear Mr Jordan

 

Official Information Act request

 

Thank you for your email of 11 May 2017 requesting the following
information under the Official Information Act 1982 (the Act):

 

“1/ When will claimants have the ability to have their Telephone
conversations recorded when contacting any ACC Branch

 

2/ why has this option not been implemented earlier

 

3/ what process does ACC have where there is a dispute between Claimant
and ACC branch of contents of a phone conversation”.

 

This email is to inform you that we are working on your request and will
be in touch with you as soon as possible, and certainly by 9 June 2017.

 

In the meantime, if you have any questions we will be happy to work with
you to resolve these. We can be contacted by email at
[1][email address].

 

Kind regards

Government Services

 

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References

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1. mailto:[email address]

Dear Mr Jordan

 

Please find attached our response to your request for information under
the Official Information Act 1982, dated 11 May 2017.

 

Yours sincerely

 

OIA Services, Government Engagement and Support

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."