Dear Canterbury Regional Council,

Re: Urban bus services

Bearing in mind that bus passengers have no contractual relationship with the bus transport operator, I am requesting the following information:

1a) When was the complaints form removed from the Metro Info website?
1b) Who made this decision?
1c) What was the rationale given for this change?

2) Why do Metro staff in the call centre object to taking feedback or complaints? More than once, across several years, I have been told that they are for providing schedules only.

3) How are passengers able to know how to provide feedback on the service now?

Yours faithfully,

Cody C