Kia ora William,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 6 January 2026 for information regarding the cost of
public transport, revenue generated, and patronage by location (in a
machine readable format).

To comply with our statutory obligation, our decision is due to you by 5
May 2026. This is 20 working days after the day your request was received.
If we are unable to make a decision within this timeframe, we will be in
contact. Please note that this includes Anzac Day on 27 April 2026 as this
is classed as a non-working day.

We will be in contact at our earliest convenience if we require
clarification, or if your requested information is held by another agency.

Your case will be managed by Samira, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1322053-G8C3Q7.

 

Ngâ mihi, 

 

Tom

Customer Care Case Coordinator

Customer & Network Performance 

Auckland Transport | Hoake Tâtou

 

[1]image

 

------------------- Original Message -------------------
From: William Foster <[FOI #34395 email]>; 
Received: Mon Apr 06 2026 15:13:53 GMT+1200 (New Zealand Standard Time)
To: AT Official Information (AT) <at[Auckland Transport request email]>;
[email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>; 
Subject: Official Information request - Public Transport Cost, Revenue,
and Usage Data by Location

 

Dear Auckland Transport, I request the following information under the
Local Government Official Information and Meetings Act 1987. Purpose To
enable an evidence-based assessment of how public transport operating
costs, fare revenue, and subsidy

Dear Auckland Transport,

I request the following information under the Local Government Official Information and Meetings Act 1987.

Purpose
To enable an evidence-based assessment of how public transport operating costs, fare revenue, and subsidy can be reasonably attributed across Auckland Council Local Board areas.

1. Service Supply Data

For all bus, rail, and ferry services:

a) Scheduled service kilometres by route and, if available, by route segment
b) Scheduled service hours by route and, if available, by route segment
c) Any available actual service kilometres and hours operated (i.e. post-cancellation/variation)

If possible, please provide these with geospatial references (e.g. GTFS shapes or equivalent) sufficient to allocate service to Auckland Council Local Board areas.

2. Patronage Data

a) Boardings by stop/station/wharf
b) Alightings by stop/station/wharf (if recorded or estimated)
c) If available, origin–destination trip data (aggregated), showing trips between boarding and alighting locations

Please include stop/station identifiers and coordinates.

3. Fare Revenue Data

a) Total fare revenue by mode (bus, rail, ferry)
b) If available, fare revenue by boarding location
c) If available, fare revenue by origin–destination pair (aggregated)
d) Any available average fare per trip by mode or stage

4. Operating Cost Data

a) Total public transport operating expenditure, by mode
b) If available, operating cost by route or service unit
c) Any internal cost allocation methodology used (e.g. cost per service hour or km by mode)

5. Supporting Data and Definitions

a) The total annual patronage figure used by Auckland Transport.
b) Definitions used for:
• “service kilometres”
• “service hours”
• “boardings” and “alightings”
c) Any published or internal methodology for farebox recovery or subsidy calculation

6. Spatial Boundaries

If available, please provide or confirm:
• The GIS shapefile or dataset used by Auckland Transport for stop, station, and route locations
• Any mapping Auckland Transport uses to relate transport data to Auckland Council Local Board areas

Format

I request the data in machine-readable format (e.g. CSV, Excel, or GIS-compatible files such as shapefiles or GeoJSON).

Notes
• Please use the last full year data available for this request (2024-2025, or 2023-2024 if not). Aggregated data is sufficient; no personal or identifiable information is requested.
• If any part of this request is likely to be refused due to substantial collation or research, I am willing to refine the request to a subset of the data that is most readily available.

Please advise if clarification is required, or if AT holds the data in a form that can satisfy the purpose without providing the data requested.

Kind regards,

William Foster

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Kia ora William, 

 

I refer to your request for information dated 6 January 2026 for
information regarding the cost of public transport, revenue generated, and
patronage by location.

 

I’ve attached a response from Phil Wratt, Customer Care Engagement
Manager. 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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2. http://www.at.govt.nz/
http://www.at.govt.nz/