Dear Auckland Transport,

What is the training or instructions given to bus drivers for when they are ahead of schedule?

I regularly catch the 82 bus from Fanshawe Street to the North Shore. The 82 bus often arrives up to seven minutes before the time on the printed timetable at the western end of the bus stop.

Today, 18/03/2026, it had already left the Fanshawe Street stop at 1509, five minutes before the scheduled arrival time of 1514.
I was not the only passenger quite annoyed at missing that bus because the driver had arrived and left five minutes early.

Why, when the Fanshawe Street stop is the last stop before the Harbour Bridge, does the driver of the 82 bus not stop and wait around the corner in Halsey Street for a few minutes so they can arrive, and leave from Fanshaw Street at their scheduled time?
Rather than departing Fanshawe Street early and leaving those people behind who turn up to meet the bus at the expected time.

What are the drivers told to do when running ahead of time?

Also, please advise of any information available about any plans to install 'real time' signage for busses at the western end of the Fanshaw Street stop.

All busses, except for when two or three arrive at once, stop at the western end of the stop. Almost all passengers wait at the western end of the stop, which is 50 metres from the real time sign at the eastern end.

Are there any plans to either move the sign to the western end of the stop (where passengers could actually see it) or to install one at the western end?
Or are they any plans to replace the existing sign with one that can display more than only the next four busses?
When multiple busses are due, the sign can be filled up with four busses arriving in the next two minutes but not actually showing when busses due in four or five minutes are due.
I have personally twice seen waiting passengers walk down to the far end of the stop to read the sign, only to have their bus arrive, drive past them, and stop at the western end and depart again before they could walk/run back 50 metres down to the stopped bus before it left.

In short, the real time sign currently installed is 50 metres from where it needs to be so it can be useful, and is too small as it only shows the next four busses.

Lastly, are there any plans to improve shelter for waiting passengers at the Fanshawe Street bus stop? The current stop is very exposed to the weather, especially wind and rain from the prevailing westerlies.

Yours faithfully,

Adam Hart