Bus Driver's Instructions When Ahead of Schedule, Real Time Signage and Shelter at Fanshawe Street
Adam Hart made this Official Information request to Auckland Transport
The request was successful.
From: Adam Hart
Dear Auckland Transport,
What is the training or instructions given to bus drivers for when they are ahead of schedule?
I regularly catch the 82 bus from Fanshawe Street to the North Shore. The 82 bus often arrives up to seven minutes before the time on the printed timetable at the western end of the bus stop.
Today, 18/03/2026, it had already left the Fanshawe Street stop at 1509, five minutes before the scheduled arrival time of 1514.
I was not the only passenger quite annoyed at missing that bus because the driver had arrived and left five minutes early.
Why, when the Fanshawe Street stop is the last stop before the Harbour Bridge, does the driver of the 82 bus not stop and wait around the corner in Halsey Street for a few minutes so they can arrive, and leave from Fanshaw Street at their scheduled time?
Rather than departing Fanshawe Street early and leaving those people behind who turn up to meet the bus at the expected time.
What are the drivers told to do when running ahead of time?
Also, please advise of any information available about any plans to install 'real time' signage for busses at the western end of the Fanshaw Street stop.
All busses, except for when two or three arrive at once, stop at the western end of the stop. Almost all passengers wait at the western end of the stop, which is 50 metres from the real time sign at the eastern end.
Are there any plans to either move the sign to the western end of the stop (where passengers could actually see it) or to install one at the western end?
Or are they any plans to replace the existing sign with one that can display more than only the next four busses?
When multiple busses are due, the sign can be filled up with four busses arriving in the next two minutes but not actually showing when busses due in four or five minutes are due.
I have personally twice seen waiting passengers walk down to the far end of the stop to read the sign, only to have their bus arrive, drive past them, and stop at the western end and depart again before they could walk/run back 50 metres down to the stopped bus before it left.
In short, the real time sign currently installed is 50 metres from where it needs to be so it can be useful, and is too small as it only shows the next four busses.
Lastly, are there any plans to improve shelter for waiting passengers at the Fanshawe Street bus stop? The current stop is very exposed to the weather, especially wind and rain from the prevailing westerlies.
Yours faithfully,
Adam Hart
From: AT Official Information (AT)
Auckland Transport
Kia ora Adam,
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 18 March 2026 for information regarding bus driver's
instructions when ahead of schedule and real time signage and shelter at
Fanshawe Street.
To comply with our statutory obligation, our decision is due to you by 17
April 2026. This is 20 working days after the day your request was
received. If we are unable to make a decision within this timeframe, we
will be in contact. Please note this includes Good Friday on 3 April 2026,
and Easter Monday on 6 April 2026 as these are classed as non-working
days.
We will be in contact at our earliest convenience if we require
clarification, or if your requested information is held by another agency.
Your case will be managed by Anna, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1310412-Y8N3C6.
Ngā mihi,
Tom
Customer Care Case Coordinator
Customer & Network Performance
Auckland Transport | Hoake Tātou
[1]image
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From: AT Official Information (AT)
Auckland Transport
Kia ora Adam,
I’ve attached the official information you asked for
On 18/03/2026 you asked for information regarding signage and shelter at
Fanshawe Street and the 82 bus route.
I’ve attached a response from Phil Wratt, Engagement Manager - Customer
Care.
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.
Ngā mihi
Anna
LGOIMA Business Partner
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz
Important notice: The contents of this email and any attachments may be
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References
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