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Complaints and planned improvements to the "new" bus service between Mairangi and the CBD

Michael Fincham made this Official Information request to Wellington Regional Council

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From: Michael Fincham

Dear Wellington Regional Council,

I would like information (a reasonable aggregate form is fine, I don't need the specific text of complaints made, for instance) about complaints and feedback received by Metlink and the Reigonal Council regarding changes to access between Mairangi and the Wellington City since the introduction of the "new" bus system in July of 2018.

I am particularly interested in complaints and feedback regarding changes to the number 13, number 22 and number 23 bus services, but other complaints and feedback not related to specific bus routes that concern access between Mairangi and the CBD would also be of interest.

I would also like copies of any discussions or plans, preliminary or otherwise, which have been undertaken as a result of these complaints. In particular I would like copies of communication or other information that demonstrates that this feedback has been understood and acknowledged, and copies of plans that have been made or considered, processes that have been put in to place or other responses to this feedback.

Thank you,
Michael Fincham

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From: Darrell Young
Wellington Regional Council

Dear Michael,

 

Acknowledgement of Request for Information

 

Thank you for your email dated 7 February 2019, requesting information
regarding complaints and planned improvements to the "new" bus service
between Mairangi and the CBD.

 

Your request is being followed-up and a reply will be sent to you within
20 working days of the request being received.

 

Yours sincerely,

 

Darrell Young

 

 

for

Luke Troy

General Manager

Strategy

Greater Wellington Regional Council

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

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