Printed from https://fyi.org.nz/request/33990-grant-thornton-new-zealand-current-state-and-benchmark-methodology?unfold=1 on May 28, 2026 13:15

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Grant Thornton New Zealand Current state and Benchmark methodology

Miss M Quicken made this Official Information request to Fire and Emergency New Zealand

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From: Miss M Quicken

Dear Fire and Emergency New Zealand,

I am a New Zealand citizen and the letter is on it's way to you as previously indicated;

Pursuant to the terms of a Consultancy Services Order dated 9th October 2023, GTNZ has been engaged to assess the ‘Current State’ of FENZ’s operational and fiscal status against an agreed benchmark (which we are required to develop).

The findings are intended to help FENZ assess operational efficiency and to give FENZ the necessary information to address any actual or perceived shortcomings in FENZ’s current operational and fiscal framework.

There was only a snapshot "overview" or "outline" of the methodology in the June 2024 benchmark that was done against Scottish Fire Rescue and Service ("SFRS")

https://www.fireandemergency.nz/about-us...

In addition it seems both old and is made based 2023 FY numbers.

In addition the benchmark didn't seem to mention the type, scale & nature of hazards faced by each service where only the difference of land area was recognized as differentiator.

Taken from the latest publicly available FENZ annual report:
> responding to severe weather-related events, natural hazard events, and disasters; and

I would like to understand the benchmark methodology better given this is also aimed to be used to compare other publicly funded fire services and to make it a standard across the world to benchmark fire services performance.

Please provide A, B, C, D and E:

A) Full deliverables provided by GTNZ under this contract regarding the benchmark from since it's existence - not just an overview (17 pager) as was provided and one single benchmark from June 2024 based on 2023 FY data.

B) Total GTNZ related expenditure incurred by FENZ to develop such methodology and outline that is only a 17 pages long outline provided to the public.

Given there has been concerns about conflict of interest with consultants:
https://en.wikipedia.org/wiki/PwC_tax_sc...
https://www.afr.com/companies/profession...

C) Names of the GTNZ partners involved with FENZ deliverables

D) Terms of a Consultancy Services Order dated 9th October 2023,

And given that there has been public fallout of consultants using AI:
https://www.ndtv.com/world-news/deloitte...

E) Confirmation if GTNZ used gen/AI to generate either the methodlogy or the benchmark.

Yours faithfully,

Miss M Quicken

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From: Miss M Quicken

Dear Fire and Emergency New Zealand,

Re: https://fyi.org.nz/request/33990-grant-t...

Time is running out on this - I should have been provided an answer by April 7 2026.

Yours faithfully,

Miss M Quicken

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From: Official Information Requests
Fire and Emergency New Zealand

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Kia ora M Quicken

 

We refer to your recent correspondence regarding statutory timeframes. As
outlined previously, where eligibility under section 12 of the Official
Information Act 1982 (OIA) cannot be reasonably inferred, we ask
requesters to provide evidence that they meet one of the eligibility
criteria set out in section 12.

 

You have indicated that a letter confirming your eligibility has been
sent, which will evidence that you meet section 12(1)(c). Once that
confirmation is received (as we have not yet received your letter), your
requests will be considered in accordance with the OIA, and the statutory
timeframe will begin from the date the evidence is received.

 

Ngā mihi,

Aidan

 

Information Requests Team

 

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 E: [2][FENZ request email]

 W: [3]www.fireandemergency.nz

A: Fire and Emergency National Headquarters

     Level 7, 42-52 Willis Street, Wellington Central

     PO Box 2133, Wellington 6011

 

-----Original Message-----
From: Miss M Quicken <[4][FOI #33990 email]>
Sent: Thursday, 9 April 2026 3:44 pm
To: Official Information Requests
<[5][email address]>
Subject: Re: Official Information request - Grant Thornton New Zealand
Current state and Benchmark methodology

 

[You don't often get email from
[6][FOI #33990 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Fire and Emergency New Zealand,

 

Re:
[8]https://fyi.org.nz/request/33990-grant-t...

 

Time is running out on this - I should have been provided an answer by
April 7 2026.

 

Yours faithfully,

 

Miss M Quicken

 

 

 

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From: Miss M Quicken

Dear Official Information Requests,

I personally handed a letter to your receptionist at your reception for your team today at 1:20 pm.

I am not sure what happened to the posted letter.

Yours sincerely,

Miss M Quicken

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From: Official Information Requests
Fire and Emergency New Zealand

Tēnā koe M Quicken  
 
We write to acknowledge receipt of your information request dated 29 April
2026. Our commitment is to provide a response to your request as soon as
possible, and no later than 20 working days after the day it was received.
If we are unable to meet this timeframe, we will inform you promptly and
provide details regarding any extension required. Should clarification be
necessary for your request, we may reach out to you for additional
information.
             
The information you have requested may contain the names and contact
details of our staff or volunteers. Please let us know whether you require
these names and contact details. We may need to consult our people before
deciding whether we can release this information, and this may take a bit
more time. If we do not hear from you, we will assume that you do not
require their names and contact details.

Nāku noa, nā
Information Request Team

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From: Miss M Quicken

Dear FENZ / Official Information Requests,

Re: Grant Thornton New Zealand Current state and Benchmark methodology
https://fyi.org.nz/request/33990-grant-t...

Please feel free to redact the identities as these are not pertinent to the information I'm seeking.

Thank you.

Yours sincerely,

Miss M Quicken

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From: Official Information Requests
Fire and Emergency New Zealand

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Attachment OIA21068 Quicken Reply.pdf
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Attachment OIA21068 Quicken Appendix RELEASE.pdf
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Tēnā koe M

 

Please find attached correspondence from Fire and Emergency New Zealand |
Whakaratonga Iwi.

 

Ngā mihi,

 

Information Requests Team

 

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 E: [2][FENZ request email]

 W: [3]www.fireandemergency.nz

A: Fire and Emergency National Headquarters

     Level 7, 42-52 Willis Street, Wellington Central

     PO Box 2133, Wellington 6011

 

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--------------------------------------------------------------------------------------------------------------------
Notice:  This email and any attachments may contain information that may
be subject to an obligation of confidence or the subject of legal
privilege.
If you received it in error:
        1. Please let us know immediately by return email and then delete
the email and your reply.  
        2. You must not use, copy or disclose any of the information
contained in this email.
There is no warranty that this email is error or virus free.
If this is a private communication, it does not represent the views of the
organisation.

References

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3. http://www.fireandemergency.nz/
4. http://www.facebook.com/fireandemergencynz
5. http://www.youtube.com/fireandemergencynz
6. http://www.twitter.com/FireEmergencyNZ
7. http://www.instagram.com/fireandemergenc...
8. http://www.linkedin.com/company/fireande...
9. http://www.fireandemergency.nz/

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