Kia ora ,
Thank you for your email. We’ll action your request as soon as we can.

In the meantime, we've assigned you with case number [1]00724891 in
regards to your query of Official Information request - Contract for
internet service to schools and universities.

You can track the progress of your case by using Support Hub. If you
already have an account, click the case number to access this.

Don't have an account or would like to know more? Follow this [2]link or
reply to this email and the team will get you activated.

Alternatively, if you’re experiencing a fault that requires urgent
attention, please reference your case number and contact Customer Support
on 0800 LEARNING.

Ngā mihi,
The team at Network for Learning

[3]Network for Learning
[4]Network for Learning
[5]0800 LEARNING | [6][N4L request email]

References

Visible links
1. https://support.n4l.co.nz/s/case/500Mo00...
2. https://support.n4l.co.nz/
3. https://www.n4l.co.nz/
4. https://www.n4l.co.nz/
5. file:///tmp/tel:0800532764
6. mailto:[N4L request email]

Kia ora Erika Whittome

Official information request for commercial agreements between N4L and the
Ministry of Education

I acknowledge receipt of your official information request dated 21
October 2025 for commercial agreements between N4L and the Ministry of
Education

We received your request on 21 October 2025. We will endeavour to respond
to your request as soon as possible and in any event no later than 18
November 2025, being 20 working days after the day your request was
received. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.

I will be handling your request. If you have any queries, please feel free
to contact me at [1][email address]

Ngā mihi
Sandy Brown

Sandy Brown
Chief Government Affairs Officer
The Network for Learning Ltd
M +64 27 807 0010 P 0800 LEARNING
A Level 3/354 Lambton Quay Wellington Central Wellington 6011
A PO Box 37118, Parnell, Auckland 1151  
[2][IMG]

DISCLAIMER:
This email, including attachments, may contain information which is
confidential or privileged material. If you are not the intended
recipient, please notify us immediately and then delete this email from
your system. Email communications are not secure and are not guaranteed by
The Network for Learning to be free of unauthorised interference, error or
virus. Anyone who communicates with us by email is taken to accept this
risk. Anything in this email which does not relate to the official
business of The Network for Learning is neither given nor endorsed by The
Network for Learning.

References

Visible links
1. mailto:[email address]
2. https://www.n4l.co.nz/

Dear Erika Whittome
This is the second part of your request.

Yours sincerely

Sandy Brown

Sandy Brown
Chief Government Affairs Officer
The Network for Learning Ltd
M +64 27 807 0010 P 0800 LEARNING
A Level 3/354 Lambton Quay Wellington Central Wellington 6011
A PO Box 37118, Parnell, Auckland 1151  
[1][IMG]

DISCLAIMER:
This email, including attachments, may contain information which is
confidential or privileged material. If you are not the intended
recipient, please notify us immediately and then delete this email from
your system. Email communications are not secure and are not guaranteed by
The Network for Learning to be free of unauthorised interference, error or
virus. Anyone who communicates with us by email is taken to accept this
risk. Anything in this email which does not relate to the official
business of The Network for Learning is neither given nor endorsed by The
Network for Learning.

References

Visible links
1. https://www.n4l.co.nz/

Dear Erika Whittome

Thank you for your email of 21 October 2025 to Network for Learning (N4L)
requesting the following information:

Please would you provide a copy of the contract between the Ministry of
Education and N4L for the internet services that N4L provides to schools
and universities.

I request a copy of the contract that encompasses filtering, firewall and
segmented networks, plus safety and security solutions for schools and
universities.

Please note that N4L does not provide services to universities. 

Please note that all redactions in the attached documents are under
section 9 (2)(i) of the Act, enabling N4L to carry out, without prejudice
or disadvantage, commercial activities, except redactions in the N4L
Master Services Agreement, which are under section 9 2(a) of the Act,
to protect the privacy of natural persons.

As these files are large, I have sent them to you as zipped files across
three emails. 

Thank you again for your email. You have the right to ask an Ombudsman to
review my decision on your request, in accordance with section 28 of the
Act. You can do this by writing to [1][email address] or to
Office of the Ombudsman, PO Box 10152, Wellington 6143.

Yours sincerely

Sandy Brown

Sandy Brown
Chief Government Affairs Officer
The Network for Learning Ltd
M +64 27 807 0010 P 0800 LEARNING
A Level 3/354 Lambton Quay Wellington Central Wellington 6011
A PO Box 37118, Parnell, Auckland 1151  
[2][IMG]

DISCLAIMER:
This email, including attachments, may contain information which is
confidential or privileged material. If you are not the intended
recipient, please notify us immediately and then delete this email from
your system. Email communications are not secure and are not guaranteed by
The Network for Learning to be free of unauthorised interference, error or
virus. Anyone who communicates with us by email is taken to accept this
risk. Anything in this email which does not relate to the official
business of The Network for Learning is neither given nor endorsed by The
Network for Learning.

References

Visible links
1. mailto:[email address]
2. https://www.n4l.co.nz/

Dear Erika Whittome
This is the third part of your request.

Yours sincerely

Sandy Brown

Sandy Brown
Chief Government Affairs Officer
The Network for Learning Ltd
M +64 27 807 0010 P 0800 LEARNING
A Level 3/354 Lambton Quay Wellington Central Wellington 6011
A PO Box 37118, Parnell, Auckland 1151  
[1][IMG]

DISCLAIMER:
This email, including attachments, may contain information which is
confidential or privileged material. If you are not the intended
recipient, please notify us immediately and then delete this email from
your system. Email communications are not secure and are not guaranteed by
The Network for Learning to be free of unauthorised interference, error or
virus. Anyone who communicates with us by email is taken to accept this
risk. Anything in this email which does not relate to the official
business of The Network for Learning is neither given nor endorsed by The
Network for Learning.

References

Visible links
1. https://www.n4l.co.nz/