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Te Mana Tuhono - Admin access for school and/or 3rd party contractors - Request for more information

Jono Hayes made this Official Information request to The Network for Learning Limited

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From: Jono Hayes

Dear The Network for Learning Limited,

I am writing to formally request the following information under the Official Information Act (OIA):

N4L has maintained that Schools and IT would be able to be self-managed during and after the Te Mana Tuhono project.

Section one;
1) Public information on its website(s), keynote presentations, responses to past OIA and/or in-person comments such as;

a) Read access Command Line Interface (CLI) on switches (VLAN’s, ACL’s, port configuration are done via the controller). Link: https://support.n4l.co.nz/s/school-netwo...

b) You’ll have a central point to manage switches and wireless, making it easier to view, troubleshoot, and manage. Link: https://support.n4l.co.nz/s/school-netwo...

c) Read-Write permissions for Access Points, WLANs and Switches. Link: Can supply on request for privacy reasons.

d) IT will be able to manage the network in the controller. Link: Can supply on request for privacy reasons.

e) Schools/IT should have “Role Component Permissions of Read-Write”; Managing ‘WLANs’, CLI - Switches Read-Only. Link: https://fyi.org.nz/request/23084-te-mana...

f) Schools post SA have the “The same level of access exists following Secure Access”. Link: https://fyi.org.nz/request/23084-te-mana...

2) N4L has also made public that Schools and IT don't have access to CloudPath. Link: https://support.n4l.co.nz/s/school-netwo...

Section two;
1) Is N4L aware that when Schools move through Te Mana Tuhono stages 2 and 3, all ports on switches will have mac address authentication enabled?

2) Is N4L aware there is no way for a School and/or IT to disable mac address authentication on switch ports within SmartZone?
2.1) And only N4L staff can perform such an action(s)?
Link: N4L helpdesk ref:_00D90leYP._500Mo6kGpb

3) Is N4L aware there is no way for a School and/or IT to add mac addresses to CloudPath?

4) Does N4L stand by the above comments outlined in section one?
4.1) And does N4L consider them truthful and not misleading?

In accordance with section 12 of the OIA, I want to emphasise that I am a New Zealand citizen currently residing in New Zealand.

Jono Hayes

Link to this

From: N4L Support
The Network for Learning Limited

Kia ora ,
Thank you for your email. We’ll action your request as soon as we can.

In the meantime, we've assigned you with case number [1]00340461 in
regards to your query of Official Information request - Te Mana Tuhono -
Admin access for school and/or 3rd party contractors - Request for more
information.

You can track the progress of your case by using Support Hub. If you
already have an account, click the case number to access this.

Don't have an account or would like to know more? Follow this [2]link or
reply to this email and the team will get you activated.

Alternatively, if you’re experiencing a fault that requires urgent
attention, please reference your case number and contact Customer Support
on 0800 LEARNING.

Ngā mihi,
The team at Network for Learning

[3]Network for Learning
[4]Network for Learning
[5]0800 LEARNING | [6][N4L request email]

References

Visible links
1. https://support.n4l.co.nz/s/case/500Mo00...
2. https://support.n4l.co.nz/
3. https://www.n4l.co.nz/
4. https://www.n4l.co.nz/
5. file:///tmp/tel:0800532764
6. mailto:[N4L request email]

Link to this

From: Sandy Brown
The Network for Learning Limited

Dear Jono Hayes
Official information request for further information concerning Te Mana
Tuhono and admin access for school and/or 3rd party contractors
I acknowledge receipt of your official information request dated 13
September 2023 for further information concerning Te Mana Tuhono and admin
access for school and/or 3rd party contractors
We received your request on 13 September . We will endeavour to respond to
your request as soon as possible and in any event no later than 4 October
2023, being 20 working days after the day your request was received. If we
are unable to respond to your request by then, we will notify you of an
extension of that timeframe.
Your request is being handled by me, and so if you have any queries,
please feel free to contact me directly. If any additional factors come to
light which are relevant to your request, please do not hesitate to
contact us so that these can be taken into account.
Ngā mihi
Sandy Brown  

Dr Alexander (Sandy) Brown
Chief Government Affairs Officer
The Network for Learning Ltd
M +64 27 807 0010 P 0800 LEARNING
A The Textile Centre, Level 2, 117‑125 St Georges Bay Road, Parnell, Auckland 1052
A PO Box 37118, Parnell, Auckland 1151  [1]n4l.co.nz
[2][IMG]

This email, including attachments, may contain information which is
confidential or privileged material. If you are not the intended
recipient, please notify us immediately and then delete this email from
your system. Email communications are not secure and are not guaranteed by
The Network for Learning to be free of unauthorised interference, error or
virus. Anyone who communicates with us by email is taken to accept this
risk. Anything in this email which does not relate to the official
business of The Network for Learning is neither given nor endorsed by The
Network for Learning.

References

Visible links
1. http://n4l.co.nz/
2. https://n4l.co.nz/celebrating-10-years-o...

Link to this

From: Sandy Brown
The Network for Learning Limited

 12 October 2023

Jono Hayes

Via FYI.org

Dear Jono Hayes

Official information request for more information about Te Mana Tūhono.

I refer to your official information request dated 13 September 2023 for
Te Mana Tuhono - Admin access for school and/or 3rd party contractors -
Request for more information.

We have decided to refuse your request under section 18 g of the Official
Information Act.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

Yours sincerely

Sandy Brown

This email, including attachments, may contain information which is
confidential or privileged material. If you are not the intended
recipient, please notify us immediately and then delete this email from
your system. Email communications are not secure and are not guaranteed by
The Network for Learning to be free of unauthorised interference, error or
virus. Anyone who communicates with us by email is taken to accept this
risk. Anything in this email which does not relate to the official
business of The Network for Learning is neither given nor endorsed by The
Network for Learning.

References

Visible links
1. http://www.ombudsman.parliament.nz/

Link to this

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