Printed from https://fyi.org.nz/request/32938-must-attend-an-in-person-face-to-face-interview-at-a-designated-work-and-income-service-centre on November 21, 2025 11:11

Must attend an in person / face to face interview at a designated Work and Income Service Centre

M.R.M. made this Official Information request to Ministry of Social Development

Currently waiting for a response from Ministry of Social Development, they must respond promptly and normally no later than (details and exceptions).

From: M.R.M.

Dear Ministry of Social Development,

Where a person (who is either not yet a client of the Ministry of Social Development / a Work and Income Service Centre, or, is already a client of the Ministry of Social Development / a Work and Income Service Centre) has submitted an application for a benefit by e-mail and also by post, and has been advised by the Ministry of Social Development / a Work and Income Service Centre in response that they must attend an in person / face to face interview at a designated Work and Income Service Centre, but, they are not able to do this because of serious and disabling health reasons, I am requesting that you provide me with;

1. A copy or copies of all of the relevant laws, regulations, directives, policies, procedures, etc. regarding how The Ministry of Social Development / a Work and Income Service Centre must deal with the disabled person to assist them in getting their application properly and timeously processed, assessed and granted or declined.

2. A copy or copies of all of the relevant laws, regulations, directives, policies, procedures, etc. that empower and/or authorise and/or otherwise permit the Ministry of Social Development / a Work and Income Service Centre to ignore a person who has requested in writing that they be allowed to have a telephone conversation or Zoom conference call instead of attending an in person / face to face interview because of serious and disabling health reasons..

3. A copy or copies of all of the relevant laws, regulations, directives, policies, procedures, etc. that empower and/or authorise and/or otherwise permit the Ministry of Social Development / a Work and Income Service Centre to ignore a person who has submitted a G.P.'s Medical Certificate that confirms they are "very unwell", "not able to have any appointment with" a medical professional, and, who says "I am writing this letter to request (xxx) appointment with Work and Income NZ be done as a phone call ...".

4. A copy or copies of all of the relevant laws, regulations, directives, policies, procedures, etc. that empower and/or authorise and/or otherwise permit the Ministry of Social Development / a Work and Income Service Centre to decide that an application has "lapsed".

Yours faithfully,

M.R.M.

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