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Intergrated case managers, do they have back up staff when absent?

Monica made this Official Information request to Ministry of Social Development

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From: Monica

Dear Ministry of Social Development,

For clients that are Intergrated case managed, when case managers are sick or on leave,
What is the process? Is there a SOP written for this process?
Do they have someone allocated to take over clients with booked appointments?
Are clients with booked appointments advised a new appointment day?
Whose responsibility is it in the branch to ensure that because a case manager is away - there is a set policy in place to cover staff?

Yours faithfully,

Monica

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From: Monica

Dear Ministry of Social Development,

Does MSD intend of replying to this request?

Yours faithfully,

Monica

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From: Info (MSD)
Ministry of Social Development


Attachment Official Information request Family Harm.txt
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Attachment Letter to Monica.pdf
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Tēnā koe Monica

 

Please see the attached email and letter dated 22 May 2025.

 

Nā mātou noa, nā

 

[1][email address]

Ministerial and Executive Services

Ministry of Social Development

 

-----Original Message-----
From: Monica <[2][FOI #30853 email]>
Sent: Tuesday, September 9, 2025 6:53 AM
To: OIA_Requests (MSD) <[3][MSD request email]>
Subject: Re: Official Information request - Intergrated case managers, do
they have back up staff when absent?

 

Dear Ministry of Social Development,

 

Does MSD intend of replying to this request?

 

Yours faithfully,

 

Monica

 

 

 

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