Will the new card readers currently being installed be compatible with motu move?
David made this Official Information request to Auckland Transport
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From: David
Dear Auckland Transport,
The AT HOP card readers across the network are being replaced so that they can accept contactless payment by the end of the year. I have four questions relating to that, chiefly regarding forwards compatibility with the Motu Move system.
1. Is there a specific date for when the system will go live?
2. Is it already live for testing but not advertised to the public, meaning it would accept a contactless payment currently?
3. Will these readers be compatible with the new Motu Move ticketing system when it launches in Auckland in 2026? Or will the readers need to be replaced again?
4. If the readers will need to be replaced again, could you provide the reasons why the readers were not made to be compatible and what the cost of re-replacing the readers will be?
Yours faithfully,
DL
From: AT Official Information (AT)
Auckland Transport
Kia ora David,
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 7 October 2024 for AT HOP contactless payment
compatability with Motu Move system.
We hope to respond to your request as soon as possible, but no later than
the 5^th of November 2024 which is 20 working days after the day your
request was received.
Your case is being managed by Anna, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-990287-L1P4L6.
Ngā mihi,
Ane | Customer Care Coordinator
Customer and Network Performance
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
[2]image
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From: AT Official Information (AT)
Auckland Transport
Kia ora David
I’ve attached the official information you asked for
On 7/10/2024 you asked for information around HOP card readers.
I’ve attached a response from Phil Wratt, Engagement Manager, Customer
Care.
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.
Ngā mihi
Anna
LGOIMA Business Partner
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz
Important notice: The contents of this email and any attachments may be
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References
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