20 Viaduct Harbour Avenue Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553
Fax 09 355 3550
24 October 2024
David L
[FYI request #28681 email]
Kia ora David,
The information you requested - CAS-990287-L1P4L6
Thank you for your request for information date 10 October 2024 relating to Auckland Transport
(AT) HOP card readers.
The AT HOP card readers across the network are being replaced so that they can accept
contactless payment by the end of the year. I have four questions relating to that, chiefly
regarding forwards compatibility with the Motu Move system.
Is there a specific date for when the system wil go live? Contactless payments for Auckland public transport has commenced comprehensive product
verification testing (PVT). Once this testing is complete, it needs to be assessed. The decision to go-
live, and therefore launch date, wil not be available until after this important testing is complete.
Is it already live for testing but not advertised to the public, meaning it would accept a contactless
payment currently?
The contactless payments system is live for testing only. What this means is we have testers on the
network, completing product verification testing to ensure the system works as designed, fol owed
by beta testing with whitelisted cards.
What is important to note is the system wil not accept or read the public’s contactless payment
cards or devices until the launch date.
Wil these readers be compatible with the new Motu Move ticketing system when it launches in
Auckland in 2026? Or wil the readers need to be replaced again?
The readers technical y wil be compatible with the Motu Move ticketing system. The transition of
assets to the new system requires careful consideration of various factors beyond compatibility.
Auckland Transport is working alongside NZTA, in ‘detailed design workshops’ to assess the ticketing
asset management model for AT. This comprehensive evaluation includes understanding the
servicing requirements, the necessary support model, ongoing maintenance, and the total cost of
aucklandtransport.govt.nz
ownership. The goal is to ensure the Motu Move ticketing system is implemented in Auckland with
the best possible outcomes both operational y and financial y.
If the readers wil need to be replaced again, could you provide the reasons why the readers were
not made to be compatible and what the cost of re-replacing the readers wil be?
As expressed in the above answer, we don’t believe compatibility is an issue. Replacement of the AT
HOP equipment wil be dependent on the analysis of the lifecycle of the equipment, costs to
support, and a transition plan.
Should you believe that we have not responded appropriately to your request, you are able to make
a complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA and
seek an investigation and review in regard to this matter.
Yours sincerely
Phil Wratt
Engagement Manager, Customer Care.
