Kia ora Terry,
 
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 26th of September 2024 regarding bus patronage data.
 
We hope to respond to your request as soon as possible, but not later than
24th of October 2024, which is 20 working days after the day your request
was received. If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.  
 
Your case is being managed by Katy, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-984664-D6G4W7. 

Ngâ mihi,
 
Juwairiyah | Customer Care Coordinator 
Customer Care| Case Management 
20 Viaduct Harbour Avenue, Auckland 1010 
[1]www.at.govt.nz  
 
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generated 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
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may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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Kia ora Terry,

 

I refer to your official information request dated 26 September 2024
regarding patronage data.  

 

I’ve attached a response from Phil Wratt, Customer Care Engagement
Manager. 

 

I have also attached a supporting document. 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngâ mihi,

Katy (she/her) | LGOIMA Business Partner
Customer Care Engagement | Customer and Network Performance
Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.at.govt.nz/