Kia ora Felix,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 22 December 2020 about Patronage data for739 bus, Half
Moon Bay Ferry and Pine Harbour ferry.

We hope to respond to your request as soon as possible, but not later than
9 February 2021, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Nicole, who is one of our LGOIMA Business
partner. If you have any further queries, you can contact the team on (09)
355 3553 during business hours, quoting Local Government Official
Information request number CAS-280117-B7Q9L3.

Ngâ mihi,

Simran | Customer Care Coordinator
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
www.at.govt.nz

 
 

show quoted sections

Good morning Felix ,

 

My name is Nicole and I’m a LGOIMA Business Partner at Auckland
Transport. 

I’m responsible for looking into your request received on 22 December
2020 for the daily number of boardings from 15 October 2020 to 15 December
2020 for the following services:

 

1.  739 bus

2.  Half Moon Bay ferry

3.  Pine Harbour ferry

 

We need more information before we can get started

 

Could you please clarify whether you would like the information for tag
on only (scenario 1 below), or for tag on and off (scenario 2 below)?

 

Scenario 1

Tag On only at Pine Harbour
customer X1 Tag On Station: Pine Harbour; Tag  Off Station: Downtown pier
1 (A/B) --> Trip Count 1
customer X2 Tag On Station: : Downtown pier 1 (A/B); Tag Off Station: Pine
Harbour --> Trip Count 0 (this is 0 count since the boarding is from DTFT
not in Pine Harbour)
Total Trip Count = 1
 

Scenario 2

Tag On or Tag Off at Pine Harbour
customer X1 Tag On Station: Pine Harbour; Tag  Off Station: Downtown pier
1 (A/B) --> Trip Count 1
customer X2 Tag On Station: : Downtown pier 1 (A/B); Tag Off Station: Pine
Harbour --> Trip Count 1
Total Trip Count = 2
 

The quickest way to get this to us, is to reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

  

Kind regards

Nicole 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[1]www.at.govt.nz

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Dear Felix,

Thank you for your email below.

I'll be in touch in due course.

Kind regards

Nicole | LGOIMA Business Partner
Customer Care
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [email address] or [email address]
www.at.govt.nz

show quoted sections

Good afternoon Felix,

 

I’ve attached the official information you asked for

 

On 22 December 2020 you asked for patronage data for the 739 bus service,
Half Moon Bay and Pine Harbour ferry services for the period 15 October
2020 to 15 December 2020.

 

I’ve attached a letter from Stacey Van Der Putten, Group Manager Metro
Services, in response.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

Kind regards

Nicole 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/