PTOM contract compliance on Central New Network

Isaac M made this Official Information request to Auckland Transport

Currently waiting for a response from Auckland Transport, they must respond promptly and normally no later than (details and exceptions).

From: Isaac M

Dear Auckland Transport,

I am requesting a list of all PTOM contract compliance issues for each route within the Central New Network contract area within the last 6 months (1 Feb 2019 to 1 August 2019). With each route listed and the number of compliance issues next to each route. Compliance issues refers to a reported breach of the requirements of the PTOM contract for that operator.

Yours faithfully,
Isaac M

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From: AT Official Information (AT)
Auckland Transport

Dear Isaac,

We acknowledge receipt of your request for official information dated 6 August 2019 regarding PTOM contract compliance on Central New Network.

We are processing your request according to the provisions of the Local Government Official Information and Meetings Act 1987. You will receive a decision within 20 working days after the receipt of your request by Auckland Transport, as required by the Act. The expected due date for a decision is 3 September 2019. Please note this is the maximum response time and we will endeavour to respond to you sooner.

If you have any further queries, please contact us on (09) 355 3553 during business hours, quoting Local Government Official Information request number CAS-1125660-S2L7M8.

Kind regards,

Simran | Customer Liaison Specialist
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [email address] or [email address]
www.at.govt.nz

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From: AT Official Information (AT)
Auckland Transport

Hi Isaac,

We are seeking clarification on your request.
1.Are you referring to route issues - i.e. KPI failures resulting in contract payment reductions due to failure to achieve contractually required service delivery and punctuality targets?
2.OR are you looking for reported contract breaches? Note, if there are any, they will not be specific to a route and may not be related to service performance but could be financial or commercial requirements.

Please let us know if you would like to discuss.

Kind regards
Cameron Kirchoff | LGOIMA - Business Partner
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [email address] or [email address]
www.at.govt.nz

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From: Isaac M

Hi Cameron,

Thanks for reaching out. I am looking for predominantly number 1. Particularly regarding any failures to adhere to bus age, cleanliness, performance, etc. requirements.

Yours sincerely,

Isaac M

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