Tçnâ koe Michael

 

Attached is the response from Lincoln University to your official
information request of 26 September 2024.

 

Ngâ mihi

 

Karen Upton ([1]she/her)

Executive Assistant/Kaiâwhina Matua

 

––––––––––––––––––––––––––––––––––

Vice-Chancellor’s Office

Hudson Building

PO Box 85084, Lincoln University

Lincoln 7647, Christchurch, New Zealand

+64 3 325 3828| +64 21 027 19837

[2][email address]

[3]www.lincoln.ac.nz

 

––––––––––––––––––––––––––––––––––

Lincoln University

Te Whare Wânaka o Aoraki

––––––––––––––––––––––––––––––––––

 

 

------------------- Original Message -------------------
From: [4][FOI #28535 email];
Received: Thu Sep 26 2024 13:48:06 GMT+1200 (New Zealand Standard Time)
To: Domestic Enquiries <[5][email address]>;
Subject: Official Information request - IT services OIA

[You don't often get email from
[6][FOI #28535 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ] Caution:
This email originated from outside our organisation. Do not click links or
open attachments unless you recognize the sender and know the content is
safe. Dear Lincoln University, Under the Official Information Act, I
request the following information: - a copy of the Service Level Agreement
between IT services and students of Lincoln University - the number of
requests made to IT services in 2019 - the number of requests made to IT
services in 2020 - the number of requests made to IT services in 2021 -
the number of requests made to IT services in 2022 - the number of
requests made to IT services in 2023 - the number of requests made to IT
services in 2024 - the average resolution time of requests made to IT
Services in 2019 - the average resolution time of requests made to IT
Services in 2020 - the average resolution time of requests made to IT
services in 2021 - the average resolution time of requests made to IT
services in 2022 - the average resolution time of requests made to IT
services in 2023 - the average resolution time of requests made to IT
services in 2024 - all correspondence (emails, Teams, Signal, Whatsapp,
etc) between IT services team members regarding resolution time or level
of service. - copies of all complaints received by IT services Yours
faithfully, Michael
------------------------------------------------------------------- This
is an Official Information request made via the FYI website. Please use
this email address for all replies to this request:
[8][FOI #28535 email] Is [9][Lincoln University request email]
the wrong address for Official Information requests to Lincoln University?
If so, please contact us using this form:
[10]https://fyi.org.nz/change_request/new?bo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://fyi.org.nz/help/officers If you find this service useful as an
Official Information officer, please ask your web manager to link to us
from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------

 

--------------------------------------------------------------------------

"The contents of this e-mail (including any attachments) may be
confidential and/or subject to copyright. Any unauthorised use,
distribution, or copying of the contents is expressly prohibited. If you
have received this e-mail in error, please advise the sender by return
e-mail or telephone and then delete this e-mail together with all
attachments from your system."

References

Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. mailto:[email address]
3. file:///tmp/www.lincoln.ac.nz
4. mailto:[FOI #28535 email]
5. mailto:[email address]
6. mailto:[FOI #28535 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #28535 email]
9. mailto:[Lincoln University request email]
10. https://fyi.org.nz/change_request/new?bo...
11. https://fyi.org.nz/help/officers

hide quoted sections