IT services OIA
Michael Ward made this Official Information request to Auckland University of Technology
This request has an unknown status. We're waiting for Michael Ward to read a recent response and update the status.
From: Michael Ward
Dear Auckland University of Technology,
Under the Official Information Act, I request the following information:
- a copy of the Service Level Agreement between IT services and students of AUT
- the number of requests made to IT services in 2019
- the number of requests made to IT services in 2020
- the number of requests made to IT services in 2021
- the number of requests made to IT services in 2022
- the number of requests made to IT services in 2023
- the number of requests made to IT services in 2024
- the average resolution time of requests made to IT Services in 2019
- the average resolution time of requests made to IT Services in 2020
- the average resolution time of requests made to IT services in 2021
- the average resolution time of requests made to IT services in 2022
- the average resolution time of requests made to IT services in 2023
- the average resolution time of requests made to IT services in 2024
- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT services team members regarding resolution time or level of service.
- copies of all complaints received by IT services
Yours faithfully,
Michael
From: Alison Sykora
Auckland University of Technology
Dear Michael
Regarding your request below under the Official Information Act. Can I
ask you to please clarify:
o Are you asking only about student requests?
o Are you asking about only requests or about requests and incidents
reported?
Yours sincerely
Alison Sykora
Communications Director
AUT
------------------------------------------------------------------------
From: Michael Ward <[1][FOI #28534 email]>
Sent: Thursday, September 26, 2024 1:45:34 PM
To: Andrea Vujnovich <[2][email address]>
Subject: Official Information request - IT services OIA
Dear Auckland University of Technology,
Under the Official Information Act, I request the following information:
- a copy of the Service Level Agreement between IT services and students
of AUT
- the number of requests made to IT services in 2019
- the number of requests made to IT services in 2020
- the number of requests made to IT services in 2021
- the number of requests made to IT services in 2022
- the number of requests made to IT services in 2023
- the number of requests made to IT services in 2024
- the average resolution time of requests made to IT Services in 2019
- the average resolution time of requests made to IT Services in 2020
- the average resolution time of requests made to IT services in 2021
- the average resolution time of requests made to IT services in 2022
- the average resolution time of requests made to IT services in 2023
- the average resolution time of requests made to IT services in 2024
- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT
services team members regarding resolution time or level of service.
- copies of all complaints received by IT services
Yours faithfully,
Michael
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From: Alison Sykora
Auckland University of Technology
Dear Michael
I’m following up on my request for clarification below. Please note we
are not able to begin responding to your request until we’ve received the
clarification.
Many thanks
Alison
From: Alison Sykora
Sent: Monday, 30 September 2024 3:20 pm
To: [FOI #28534 email]
Subject: FW: Official Information request - IT services OIA
Dear Michael
Regarding your request below under the Official Information Act. Can I
ask you to please clarify:
o Are you asking only about student requests?
o Are you asking about only requests or about requests and incidents
reported?
Yours sincerely
Alison Sykora
Communications Director
AUT
------------------------------------------------------------------------
From: Michael Ward <[1][FOI #28534 email]>
Sent: Thursday, September 26, 2024 1:45:34 PM
To: Andrea Vujnovich <[2][email address]>
Subject: Official Information request - IT services OIA
Dear Auckland University of Technology,
Under the Official Information Act, I request the following information:
- a copy of the Service Level Agreement between IT services and students
of AUT
- the number of requests made to IT services in 2019
- the number of requests made to IT services in 2020
- the number of requests made to IT services in 2021
- the number of requests made to IT services in 2022
- the number of requests made to IT services in 2023
- the number of requests made to IT services in 2024
- the average resolution time of requests made to IT Services in 2019
- the average resolution time of requests made to IT Services in 2020
- the average resolution time of requests made to IT services in 2021
- the average resolution time of requests made to IT services in 2022
- the average resolution time of requests made to IT services in 2023
- the average resolution time of requests made to IT services in 2024
- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT
services team members regarding resolution time or level of service.
- copies of all complaints received by IT services
Yours faithfully,
Michael
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[3][FOI #28534 email]
Is [4][Auckland University of Technology request email] the wrong address for Official Information
requests to Auckland University of Technology? If so, please contact us
using this form:
[5]MailScanner has detected a possible fraud attempt from "fyi.org.nz"
claiming to be
https://apc01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]MailScanner has detected a possible fraud attempt from "fyi.org.nz"
claiming to be
https://apc01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
References
Visible links
1. mailto:[FOI #28534 email]
2. mailto:[email address]
3. mailto:[FOI #28534 email]
4. mailto:[Auckland University of Technology request email]
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
From: Michael Ward
Dear Alison,
Thank you for following up.
Yes, I am only enquiring about student requests received.
I am not sure what the different between a request and an incident is - could you please provide all submitted issues/queries/requests from students?
Yours sincerely,
Michael Ward
From: Alison Sykora
Auckland University of Technology
Kia ora Michael
Please find attached response to your OIA request.
Ngā mihi
Alison
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