Printed from https://fyi.org.nz/request/28535-it-services-oia on October 28, 2024 22:03

We don't know whether the most recent response to this request contains information or not – if you are Michael Ward please sign in and let everyone know.

IT services OIA

Michael Ward made this Official Information request to Lincoln University

This request has an unknown status. We're waiting for Michael Ward to read a recent response and update the status.

From: Michael Ward

Dear Lincoln University,

Under the Official Information Act, I request the following information:

- a copy of the Service Level Agreement between IT services and students of Lincoln University
- the number of requests made to IT services in 2019
- the number of requests made to IT services in 2020
- the number of requests made to IT services in 2021
- the number of requests made to IT services in 2022
- the number of requests made to IT services in 2023
- the number of requests made to IT services in 2024
- the average resolution time of requests made to IT Services in 2019
- the average resolution time of requests made to IT Services in 2020
- the average resolution time of requests made to IT services in 2021
- the average resolution time of requests made to IT services in 2022
- the average resolution time of requests made to IT services in 2023
- the average resolution time of requests made to IT services in 2024
- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT services team members regarding resolution time or level of service.
- copies of all complaints received by IT services

Yours faithfully,
Michael

Link to this

From: OIA
Lincoln University

Attachment 20240926 Michael ITS OIA response.pdf
104K Download View as HTML

Tçnâ koe Michael

 

Attached is the response from Lincoln University to your official
information request of 26 September 2024.

 

Ngâ mihi

 

Karen Upton ([1]she/her)

Executive Assistant/Kaiâwhina Matua

 

––––––––––––––––––––––––––––––––––

Vice-Chancellor’s Office

Hudson Building

PO Box 85084, Lincoln University

Lincoln 7647, Christchurch, New Zealand

+64 3 325 3828| +64 21 027 19837

[2][email address]

[3]www.lincoln.ac.nz

 

––––––––––––––––––––––––––––––––––

Lincoln University

Te Whare Wânaka o Aoraki

––––––––––––––––––––––––––––––––––

 

 

show quoted sections

Link to this

We don't know whether the most recent response to this request contains information or not – if you are Michael Ward please sign in and let everyone know.

Things to do with this request

Anyone:
Lincoln University only: