Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora Sue

 

Please see the attached letter regarding your Official Information Act
request. 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

 

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Sue <[FOI #27096 email]>;
Received: Fri May 31 2024 15:34:03 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Risky claimants and
claimant/client care indicators

 

[You don't often get email from
[FOI #27096 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific...

Dear Accident Compensation Corporation,

This request is related to my request on May 29, 2024, regarding "Acts of
violence by claimants against ACC employees in the work place".

I am writing to request the following information, which I request to be
in the underacted form:

- ACC159 Client risk profile summary
- ACC2222 Remote Claims Unit referral form
- ACC29 File summary and overview
- ACC7408 Security guard request for ACC or a provider form (171KB).
- Activate Care Indicator
- Activate, review and remove a client Care Indicator
- Activating the Client Care Indicator
- Add a care indicator to a client's Eos record
- Advise a provider that a client has a care indicator
- Aggressive and threatening behaviour guidelines
- Arrange and order security
- Assess management plan.
- Assess RCU transfer request
- Assess Te Ara Tika transfer request
- Complete  Te Ara Tika referral form
- Complete file summary and transfer ownership in Eos
- Complete RCU referral form
- Complete risk profile and make client management recommendation
- Confirm whether to issue written warning to client
- Contact client to confirm transfer.
- Create a purchase order
- Create or update management plan.
- Criteria for activating the care indicator
- Deactivate Care Indicator
- Follow up overdue management plan reviews
- Guidelines for making a client management recommendation.
- Guidelines for when to remove a care indicator
- Issuing a trespass notice
- Managing care indicated clients
- Managing unreasonable complainant conduct
- Ordering security for staff and provider safety.
- Removing a Client Care Indicator
- Request information from the police or other government agency
- Review identified management plan and assess Care Indicator
- Reviewing the Client Care Indicator
- Transfer ownership in Eos
- Transferring a client with a Client Care Indicator
- Transferring care indicated clients to another branch
- Transferring care indicated clients to Te Ara Tika
- Transferring care indicated clients to the RCU
- WorkSAFE: Dealing with aggressive/dangerous clients

If any of the above documents are no longer in effect then please provide
me with the last version, and specify the date that it was archived.
Please then provide me with the current equivalent, even if it is under a
different name.

Please provide the information in an underacted, searchable pdf format.
Ideally, this information would be provided as a list of links which are
dedicated to ACC's policies, processes, forms, notices, etc. However, if
that is not possible, providing them through FYI.org.nz works.

Thank you very much for all your help.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #27096 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

 

 

------------------- Original Message -------------------
From: Sue <[email address]>;
Received: Wed May 29 2024 15:50:55 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Acts of violence by claimants
against ACC employees in the work place

[You don't often get email from
[email address]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

There have been new reports of acts of harassment and violence against
hospital staff, in the work place, by patients. However, I've found no
articles of acts of harassment and violence against ACC staff, in the work
place, by claimants. Thus, I am making a request for this information.

Request 1: Threats of violence and harassment by claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which
resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which
resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which
resulted in a conviction of the claimant of an offence in either the
District or High Court.

Request 2: Victim of physical violence (i.e., physical assault) by
claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants,
which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants,
which resulted in the Courts issuing a restraining order against the
claimant;
4) victim of physical violence (i.e., physical assault) by claimants,
which resulted in a conviction of the claimant of an offence in either the
District or High Court.

For clarity, the employee must have been working at ACC in the capacity of
their employment with ACC, when the alleged offence occurred. That is not
about domestic violence, employee-to-employee harassment or violence, or
harassment or violence that occurred while not at the work place (e.g.,
the bar or beach).

For the numbers in Requests 1 & 2, please provide the total numbers, and
numbers based on gender.

Request 3: Safety measures

If the NZ Courts have upheld the allegations of ACC employees, that he
employee had been found by the Courts to be harassed, threatened, or
assaulted by a claimant while in the capacity of employment, please
specify the changes that ACC put in place to prevent future harm. Please
provide the reports that evaluated the success of those measures taken to
prevent future harm.

To be clear, harassment and threats do not include persistent claimants
who seek information, or who are disgruntled with ACC's treatment of them
and express their frustration, anger, or other reasonable feelings, based
on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[email address]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[8]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora Sue

 

Please see the attached letter regarding your Official Information Act
request. 

 

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.

 

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Sue <[FOI #27096 email]>;
Received: Fri May 31 2024 15:34:03 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Risky claimants and
claimant/client care indicators

 

[You don't often get email from
[FOI #27096 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific...

Dear Accident Compensation Corporation,

This request is related to my request on May 29, 2024, regarding "Acts of
violence by claimants against ACC employees in the work place".

I am writing to request the following information, which I request to be
in the underacted form:

- ACC159 Client risk profile summary
- ACC2222 Remote Claims Unit referral form
- ACC29 File summary and overview
- ACC7408 Security guard request for ACC or a provider form (171KB).
- Activate Care Indicator
- Activate, review and remove a client Care Indicator
- Activating the Client Care Indicator
- Add a care indicator to a client's Eos record
- Advise a provider that a client has a care indicator
- Aggressive and threatening behaviour guidelines
- Arrange and order security
- Assess management plan.
- Assess RCU transfer request
- Assess Te Ara Tika transfer request
- Complete  Te Ara Tika referral form
- Complete file summary and transfer ownership in Eos
- Complete RCU referral form
- Complete risk profile and make client management recommendation
- Confirm whether to issue written warning to client
- Contact client to confirm transfer.
- Create a purchase order
- Create or update management plan.
- Criteria for activating the care indicator
- Deactivate Care Indicator
- Follow up overdue management plan reviews
- Guidelines for making a client management recommendation.
- Guidelines for when to remove a care indicator
- Issuing a trespass notice
- Managing care indicated clients
- Managing unreasonable complainant conduct
- Ordering security for staff and provider safety.
- Removing a Client Care Indicator
- Request information from the police or other government agency
- Review identified management plan and assess Care Indicator
- Reviewing the Client Care Indicator
- Transfer ownership in Eos
- Transferring a client with a Client Care Indicator
- Transferring care indicated clients to another branch
- Transferring care indicated clients to Te Ara Tika
- Transferring care indicated clients to the RCU
- WorkSAFE: Dealing with aggressive/dangerous clients

If any of the above documents are no longer in effect then please provide
me with the last version, and specify the date that it was archived.
Please then provide me with the current equivalent, even if it is under a
different name.

Please provide the information in an underacted, searchable pdf format.
Ideally, this information would be provided as a list of links which are
dedicated to ACC's policies, processes, forms, notices, etc. However, if
that is not possible, providing them through FYI.org.nz works.

Thank you very much for all your help.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #27096 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

 

 

------------------- Original Message -------------------
From: Sue <[email address]>;
Received: Wed May 29 2024 15:50:55 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Acts of violence by claimants
against ACC employees in the work place

[You don't often get email from
[email address]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

There have been new reports of acts of harassment and violence against
hospital staff, in the work place, by patients. However, I've found no
articles of acts of harassment and violence against ACC staff, in the work
place, by claimants. Thus, I am making a request for this information.

Request 1: Threats of violence and harassment by claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which
resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which
resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which
resulted in a conviction of the claimant of an offence in either the
District or High Court.

Request 2: Victim of physical violence (i.e., physical assault) by
claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants,
which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants,
which resulted in the Courts issuing a restraining order against the
claimant;
4) victim of physical violence (i.e., physical assault) by claimants,
which resulted in a conviction of the claimant of an offence in either the
District or High Court.

For clarity, the employee must have been working at ACC in the capacity of
their employment with ACC, when the alleged offence occurred. That is not
about domestic violence, employee-to-employee harassment or violence, or
harassment or violence that occurred while not at the work place (e.g.,
the bar or beach).

For the numbers in Requests 1 & 2, please provide the total numbers, and
numbers based on gender.

Request 3: Safety measures

If the NZ Courts have upheld the allegations of ACC employees, that he
employee had been found by the Courts to be harassed, threatened, or
assaulted by a claimant while in the capacity of employment, please
specify the changes that ACC put in place to prevent future harm. Please
provide the reports that evaluated the success of those measures taken to
prevent future harm.

To be clear, harassment and threats do not include persistent claimants
who seek information, or who are disgruntled with ACC's treatment of them
and express their frustration, anger, or other reasonable feelings, based
on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[email address]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[8]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora Sue

Please find attached a letter extending the time limit for making a
decision on your requests.

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call on 0800
101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Sue <[FOI #27096 email]>;
Received: Fri May 31 2024 15:34:03 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Risky claimants and
claimant/client care indicators

[You don't often get email from
[FOI #27096 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

This request is related to my request on May 29, 2024, regarding "Acts of
violence by claimants against ACC employees in the work place".

I am writing to request the following information, which I request to be
in the underacted form:

- ACC159 Client risk profile summary
- ACC2222 Remote Claims Unit referral form
- ACC29 File summary and overview
- ACC7408 Security guard request for ACC or a provider form (171KB).
- Activate Care Indicator
- Activate, review and remove a client Care Indicator
- Activating the Client Care Indicator
- Add a care indicator to a client's Eos record
- Advise a provider that a client has a care indicator
- Aggressive and threatening behaviour guidelines
- Arrange and order security
- Assess management plan.
- Assess RCU transfer request
- Assess Te Ara Tika transfer request
- Complete  Te Ara Tika referral form
- Complete file summary and transfer ownership in Eos
- Complete RCU referral form
- Complete risk profile and make client management recommendation
- Confirm whether to issue written warning to client
- Contact client to confirm transfer.
- Create a purchase order
- Create or update management plan.
- Criteria for activating the care indicator
- Deactivate Care Indicator
- Follow up overdue management plan reviews
- Guidelines for making a client management recommendation.
- Guidelines for when to remove a care indicator
- Issuing a trespass notice
- Managing care indicated clients
- Managing unreasonable complainant conduct
- Ordering security for staff and provider safety.
- Removing a Client Care Indicator
- Request information from the police or other government agency
- Review identified management plan and assess Care Indicator
- Reviewing the Client Care Indicator
- Transfer ownership in Eos
- Transferring a client with a Client Care Indicator
- Transferring care indicated clients to another branch
- Transferring care indicated clients to Te Ara Tika
- Transferring care indicated clients to the RCU
- WorkSAFE: Dealing with aggressive/dangerous clients

If any of the above documents are no longer in effect then please provide
me with the last version, and specify the date that it was archived.
Please then provide me with the current equivalent, even if it is under a
different name.

Please provide the information in an underacted, searchable pdf format.
Ideally, this information would be provided as a list of links which are
dedicated to ACC's policies, processes, forms, notices, etc. However, if
that is not possible, providing them through FYI.org.nz works.

Thank you very much for all your help.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #27096 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 
 
------------------- Original Message -------------------
From: Sue <[email address]>;
Received: Wed May 29 2024 15:50:55 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Acts of violence by claimants
against ACC employees in the work place

[You don't often get email from
[email address]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

There have been new reports of acts of harassment and violence against
hospital staff, in the work place, by patients. However, I've found no
articles of acts of harassment and violence against ACC staff, in the work
place, by claimants. Thus, I am making a request for this information.

Request 1: Threats of violence and harassment by claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which
resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which
resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which
resulted in a conviction of the claimant of an offence in either the
District or High Court.

Request 2: Victim of physical violence (i.e., physical assault) by
claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants,
which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants,
which resulted in the Courts issuing a restraining order against the
claimant;
4) victim of physical violence (i.e., physical assault) by claimants,
which resulted in a conviction of the claimant of an offence in either the
District or High Court.

For clarity, the employee must have been working at ACC in the capacity of
their employment with ACC, when the alleged offence occurred. That is not
about domestic violence, employee-to-employee harassment or violence, or
harassment or violence that occurred while not at the work place (e.g.,
the bar or beach).

For the numbers in Requests 1 & 2, please provide the total numbers, and
numbers based on gender.

Request 3: Safety measures

If the NZ Courts have upheld the allegations of ACC employees, that he
employee had been found by the Courts to be harassed, threatened, or
assaulted by a claimant while in the capacity of employment, please
specify the changes that ACC put in place to prevent future harm. Please
provide the reports that evaluated the success of those measures taken to
prevent future harm.

To be clear, harassment and threats do not include persistent claimants
who seek information, or who are disgruntled with ACC's treatment of them
and express their frustration, anger, or other reasonable feelings, based
on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[email address]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[8]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora Sue

Please find attached a letter extending the time limit for making a
decision on your requests.

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call on 0800
101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Sue <[FYI request #27096 email]>;
Received: Fri May 31 2024 15:34:03 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Risky claimants and
claimant/client care indicators

[You don't often get email from
[FYI request #27096 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

This request is related to my request on May 29, 2024, regarding "Acts of
violence by claimants against ACC employees in the work place".

I am writing to request the following information, which I request to be
in the underacted form:

- ACC159 Client risk profile summary
- ACC2222 Remote Claims Unit referral form
- ACC29 File summary and overview
- ACC7408 Security guard request for ACC or a provider form (171KB).
- Activate Care Indicator
- Activate, review and remove a client Care Indicator
- Activating the Client Care Indicator
- Add a care indicator to a client's Eos record
- Advise a provider that a client has a care indicator
- Aggressive and threatening behaviour guidelines
- Arrange and order security
- Assess management plan.
- Assess RCU transfer request
- Assess Te Ara Tika transfer request
- Complete  Te Ara Tika referral form
- Complete file summary and transfer ownership in Eos
- Complete RCU referral form
- Complete risk profile and make client management recommendation
- Confirm whether to issue written warning to client
- Contact client to confirm transfer.
- Create a purchase order
- Create or update management plan.
- Criteria for activating the care indicator
- Deactivate Care Indicator
- Follow up overdue management plan reviews
- Guidelines for making a client management recommendation.
- Guidelines for when to remove a care indicator
- Issuing a trespass notice
- Managing care indicated clients
- Managing unreasonable complainant conduct
- Ordering security for staff and provider safety.
- Removing a Client Care Indicator
- Request information from the police or other government agency
- Review identified management plan and assess Care Indicator
- Reviewing the Client Care Indicator
- Transfer ownership in Eos
- Transferring a client with a Client Care Indicator
- Transferring care indicated clients to another branch
- Transferring care indicated clients to Te Ara Tika
- Transferring care indicated clients to the RCU
- WorkSAFE: Dealing with aggressive/dangerous clients

If any of the above documents are no longer in effect then please provide
me with the last version, and specify the date that it was archived.
Please then provide me with the current equivalent, even if it is under a
different name.

Please provide the information in an underacted, searchable pdf format.
Ideally, this information would be provided as a list of links which are
dedicated to ACC's policies, processes, forms, notices, etc. However, if
that is not possible, providing them through FYI.org.nz works.

Thank you very much for all your help.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FYI request #27096 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 
 
------------------- Original Message -------------------
From: Sue <[email address]>;
Received: Wed May 29 2024 15:50:55 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Acts of violence by claimants
against ACC employees in the work place

[You don't often get email from
[email address]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

There have been new reports of acts of harassment and violence against
hospital staff, in the work place, by patients. However, I've found no
articles of acts of harassment and violence against ACC staff, in the work
place, by claimants. Thus, I am making a request for this information.

Request 1: Threats of violence and harassment by claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which
resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which
resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which
resulted in a conviction of the claimant of an offence in either the
District or High Court.

Request 2: Victim of physical violence (i.e., physical assault) by
claimants

For each year, since 01/01/2014, I request the number of employees who
have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants,
which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants,
which resulted in the Courts issuing a restraining order against the
claimant;
4) victim of physical violence (i.e., physical assault) by claimants,
which resulted in a conviction of the claimant of an offence in either the
District or High Court.

For clarity, the employee must have been working at ACC in the capacity of
their employment with ACC, when the alleged offence occurred. That is not
about domestic violence, employee-to-employee harassment or violence, or
harassment or violence that occurred while not at the work place (e.g.,
the bar or beach).

For the numbers in Requests 1 & 2, please provide the total numbers, and
numbers based on gender.

Request 3: Safety measures

If the NZ Courts have upheld the allegations of ACC employees, that he
employee had been found by the Courts to be harassed, threatened, or
assaulted by a claimant while in the capacity of employment, please
specify the changes that ACC put in place to prevent future harm. Please
provide the reports that evaluated the success of those measures taken to
prevent future harm.

To be clear, harassment and threats do not include persistent claimants
who seek information, or who are disgruntled with ACC's treatment of them
and express their frustration, anger, or other reasonable feelings, based
on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.

Sue

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[email address]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[8]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora

Please find attached a letter in response to your below email.

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call on 0800
101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 
------------------- Original Message -------------------
From: Sue <[FOI #27096 email]>;
Received: Mon Jun 24 2024 08:59:11 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>;

[You don't often get email from
[FOI #27096 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Government Services,

You have requested
a. Your full name and confirmation of your identity, and
b. the reasons for the request

I am a NZ citizen, which is sufficient for me to make a request under the
OIA.

The AC Act requires ACC to make decisions which are reasonable (s 54). The
Code (right 7) states ACC will respect our privacy.

ACC is only permitted to request information that is necessary for its
purpose (See the Privacy Act 2020, IPP 1).
Information privacy principle 1
Purpose of collection of personal information
(1) Personal information must not be collected by an agency unless—
(a) the information is collected for a lawful purpose connected with a
function or an activity of the agency; and
(b) the collection of the information is necessary for that purpose.
(2) If the lawful purpose for which personal information about an
individual is collected does not require the collection of an individual’s
identifying information, the agency may not require the individual’s
identifying information.

ACC's purpose is outlined in section 3 of the AC Act.
3 Purpose
The purpose of this Act is to enhance the public good and reinforce the
social contract represented by the first accident compensation scheme by
providing for a fair and sustainable scheme for managing personal injury
that has, as its overriding goals, minimising both the overall incidence
of injury in the community, and the impact of injury on the community
(including economic,
social, and personal costs), through—
(a) establishing as a primary function of the Corporation the promotion of
measures to reduce the incidence and severity of personal injury:
(b) providing for a framework for the collection, co-ordination, and
analysis of injury-related information:
(ba) ensuring that the Corporation monitors access to the accident
compensation scheme by Māori and identified population groups in order to
deliver services under this Act in a manner that supports access to the
scheme by injured Māori and injured persons in those population groups:
(c) ensuring that, where injuries occur, the Corporation’s primary focus
should be on rehabilitation with the goal of achieving an appropriate
quality of life through the provision of entitlements that restores to the
maximum practicable extent a claimant’s health, independence, and
participation:
(d) ensuring that, during their rehabilitation, claimants receive fair
compensation for loss from injury, including fair determination of weekly
compensation and, where appropriate, lump sums for permanent impairment:
(e) ensuring positive claimant interactions with the Corporation through
the development and operation of a Code of ACC Claimants’ Rights:
(f) ensuring that persons who suffered personal injuries before the
commencement of this Act continue to receive entitlements where
appropriate.

There is no reason for you to request my full name or confirmation of my
identity. It does not serve ACC's legislative purpose, nor is it necessary
for ACC to comply with an OIA request.

If it were necessary for ACC to make a request for my personal
information, ACC can only do so after meeting the requirements set out in
IPP 3 of the Privacy Act 2020.

Information privacy principle 3
Collection of information from subject
(1) If an agency collects personal information from the individual
concerned, the agency must take any steps that are, in the circumstances,
reasonable to ensure that the individual concerned is aware of—
(a) the fact that the information is being collected; and
(b) the purpose for which the information is being collected; and
(c) the intended recipients of the information; and
(d) the name and address of—
(i) the agency that is collecting the information; and
(ii) the agency that will hold the information; and
(e) if the collection of the information is authorised or required by or
under law,—
(i) the particular law by or under which the collection of the information
is authorised or required; and
(ii) whether the supply of the information by that individual is voluntary
or mandatory; and
(f) the consequences (if any) for that individual if all or any part of
the requested information is not provided; and
(g) the rights of access to, and correction of, information provided by
the IPPs.
(2) The steps referred to in subclause (1) must be taken before the
information is collected or, if that is not practicable, as soon as
practicable after the information is collected.

ACC has not provided me with the information required under IPP 3 of the
Privacy Act 2020, and thus is not permitted to request my personal
identifying information. This is a breach of obligations under the Privacy
Act (IPP 3) and the Code (right 7).

The Privacy Act 2020 (IPP 4) states:
Information privacy principle 4
Manner of collection of personal information
An agency may collect personal information only—
(a) by a lawful means; and
(b) by a means that, in the circumstances of the case (particularly in
circumstances where personal information is being collected from children
or young persons),—
(i) is fair; and
(ii) does not intrude to an unreasonable extent upon the personal affairs
of the individual concerned.

The Code (right 2) states: “(a) We will treat you fairly.”

I note that ACC has responded to many other OIA requests without requiring
the information you have requested from me. This is not fair, and thus a
breach of your obligations under the Code and the Privacy Act (IPP 4).

The only difference I can see between me and others that you have not
requested personal identifiers from, is my sex. I see ACC does not require
this information from men. ACC is prohibited under the Human Rights Act
1993 (s 21)from discrimination based on sex.

I have read enough of your publicly available policies and process to know
that you will record these communications in EOS under my party file if I
provide you with my full information. I have read enough to know that ACC
has no controls in place to mitigate against unauthorised access to my
personal information (required under IPP 5). Given ACC has nearly 4000
employees, with no access control, this means that I am at risk of more
than 4000 people having access to my OIA requests and communications with
ACC, which would occur without my knowledge or consent, without any
authorisation or legitimate reason.

If I were to comply with ACC's unreasonable, unfair, and unlawful request,
the result would be further breaches of my privacy (see IPP 5 and IPP 10).

As for my reason for making an OIA request. I do not have to provide you
with a reason, because I am not a government employee nor do I represent a
government agency. It is only government agencies, or agencies that hold
personal information, that must provide reasons for decisions and
requests. I refer to the OIA, the AC Act and the Privacy Act.

As a private, NZ citizen, I am entitled under the OIA  - as in I have a
legislative right - to request information from any NZ government
agency(e.g., ACC) and ACC has a legislative obligation to provide that
information.

An unfair, invasion of my privacy is not a legal reason to deny me the
information.

Sue

-----Original Message-----

Kia ora Sue

 Please see the attached letter regarding your Official Information Act
 request.

 If you have any questions about the response you can contact us at this
 [1]address, for all other matters please use our contact form
 at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us a call
 on 0800 101 996.

 If you are having trouble viewing the PDF, please ensure you have the
 latest version of Adobe Acrobat Reader. To download this freeware please
 click [3]here.

 Ngâ mihi
 Christopher Johnston (he/him)
 Manager | OIA Services

 * PO Box 242, Wellington 6011

 ACC cares about the environment – please don’t print this email unless it
 is really necessary. Thank you.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27096 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora

Please find attached a letter in response to your below email.

If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call on 0800
101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 
------------------- Original Message -------------------
From: Sue <[FOI #27096 email]>;
Received: Mon Jun 24 2024 08:59:11 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>;

[You don't often get email from
[FOI #27096 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Government Services,

You have requested
a. Your full name and confirmation of your identity, and
b. the reasons for the request

I am a NZ citizen, which is sufficient for me to make a request under the
OIA.

The AC Act requires ACC to make decisions which are reasonable (s 54). The
Code (right 7) states ACC will respect our privacy.

ACC is only permitted to request information that is necessary for its
purpose (See the Privacy Act 2020, IPP 1).
Information privacy principle 1
Purpose of collection of personal information
(1) Personal information must not be collected by an agency unless—
(a) the information is collected for a lawful purpose connected with a
function or an activity of the agency; and
(b) the collection of the information is necessary for that purpose.
(2) If the lawful purpose for which personal information about an
individual is collected does not require the collection of an individual’s
identifying information, the agency may not require the individual’s
identifying information.

ACC's purpose is outlined in section 3 of the AC Act.
3 Purpose
The purpose of this Act is to enhance the public good and reinforce the
social contract represented by the first accident compensation scheme by
providing for a fair and sustainable scheme for managing personal injury
that has, as its overriding goals, minimising both the overall incidence
of injury in the community, and the impact of injury on the community
(including economic,
social, and personal costs), through—
(a) establishing as a primary function of the Corporation the promotion of
measures to reduce the incidence and severity of personal injury:
(b) providing for a framework for the collection, co-ordination, and
analysis of injury-related information:
(ba) ensuring that the Corporation monitors access to the accident
compensation scheme by Māori and identified population groups in order to
deliver services under this Act in a manner that supports access to the
scheme by injured Māori and injured persons in those population groups:
(c) ensuring that, where injuries occur, the Corporation’s primary focus
should be on rehabilitation with the goal of achieving an appropriate
quality of life through the provision of entitlements that restores to the
maximum practicable extent a claimant’s health, independence, and
participation:
(d) ensuring that, during their rehabilitation, claimants receive fair
compensation for loss from injury, including fair determination of weekly
compensation and, where appropriate, lump sums for permanent impairment:
(e) ensuring positive claimant interactions with the Corporation through
the development and operation of a Code of ACC Claimants’ Rights:
(f) ensuring that persons who suffered personal injuries before the
commencement of this Act continue to receive entitlements where
appropriate.

There is no reason for you to request my full name or confirmation of my
identity. It does not serve ACC's legislative purpose, nor is it necessary
for ACC to comply with an OIA request.

If it were necessary for ACC to make a request for my personal
information, ACC can only do so after meeting the requirements set out in
IPP 3 of the Privacy Act 2020.

Information privacy principle 3
Collection of information from subject
(1) If an agency collects personal information from the individual
concerned, the agency must take any steps that are, in the circumstances,
reasonable to ensure that the individual concerned is aware of—
(a) the fact that the information is being collected; and
(b) the purpose for which the information is being collected; and
(c) the intended recipients of the information; and
(d) the name and address of—
(i) the agency that is collecting the information; and
(ii) the agency that will hold the information; and
(e) if the collection of the information is authorised or required by or
under law,—
(i) the particular law by or under which the collection of the information
is authorised or required; and
(ii) whether the supply of the information by that individual is voluntary
or mandatory; and
(f) the consequences (if any) for that individual if all or any part of
the requested information is not provided; and
(g) the rights of access to, and correction of, information provided by
the IPPs.
(2) The steps referred to in subclause (1) must be taken before the
information is collected or, if that is not practicable, as soon as
practicable after the information is collected.

ACC has not provided me with the information required under IPP 3 of the
Privacy Act 2020, and thus is not permitted to request my personal
identifying information. This is a breach of obligations under the Privacy
Act (IPP 3) and the Code (right 7).

The Privacy Act 2020 (IPP 4) states:
Information privacy principle 4
Manner of collection of personal information
An agency may collect personal information only—
(a) by a lawful means; and
(b) by a means that, in the circumstances of the case (particularly in
circumstances where personal information is being collected from children
or young persons),—
(i) is fair; and
(ii) does not intrude to an unreasonable extent upon the personal affairs
of the individual concerned.

The Code (right 2) states: “(a) We will treat you fairly.”

I note that ACC has responded to many other OIA requests without requiring
the information you have requested from me. This is not fair, and thus a
breach of your obligations under the Code and the Privacy Act (IPP 4).

The only difference I can see between me and others that you have not
requested personal identifiers from, is my sex. I see ACC does not require
this information from men. ACC is prohibited under the Human Rights Act
1993 (s 21)from discrimination based on sex.

I have read enough of your publicly available policies and process to know
that you will record these communications in EOS under my party file if I
provide you with my full information. I have read enough to know that ACC
has no controls in place to mitigate against unauthorised access to my
personal information (required under IPP 5). Given ACC has nearly 4000
employees, with no access control, this means that I am at risk of more
than 4000 people having access to my OIA requests and communications with
ACC, which would occur without my knowledge or consent, without any
authorisation or legitimate reason.

If I were to comply with ACC's unreasonable, unfair, and unlawful request,
the result would be further breaches of my privacy (see IPP 5 and IPP 10).

As for my reason for making an OIA request. I do not have to provide you
with a reason, because I am not a government employee nor do I represent a
government agency. It is only government agencies, or agencies that hold
personal information, that must provide reasons for decisions and
requests. I refer to the OIA, the AC Act and the Privacy Act.

As a private, NZ citizen, I am entitled under the OIA  - as in I have a
legislative right - to request information from any NZ government
agency(e.g., ACC) and ACC has a legislative obligation to provide that
information.

An unfair, invasion of my privacy is not a legal reason to deny me the
information.

Sue

-----Original Message-----

Kia ora Sue

 Please see the attached letter regarding your Official Information Act
 request.

 If you have any questions about the response you can contact us at this
 [1]address, for all other matters please use our contact form
 at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us a call
 on 0800 101 996.

 If you are having trouble viewing the PDF, please ensure you have the
 latest version of Adobe Acrobat Reader. To download this freeware please
 click [3]here.

 Ngâ mihi
 Christopher Johnston (he/him)
 Manager | OIA Services

 * PO Box 242, Wellington 6011

 ACC cares about the environment – please don’t print this email unless it
 is really necessary. Thank you.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27096 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora

Please find attached our response to your official information request
dated 29 and 31 May 2024. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Kia ora

Please find attached our response to your official information request
dated 29 and 31 May 2024. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/