Request for information about RCU
Mr D. Lawson made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for Mr D. Lawson to read recent responses and update the status.
From: Mr D. Lawson
Dear Accident Compensation Corporation,
OIA Request 1:
(i)Please provide all official information and policy documentation associated with the 6 monthly review of ACC clients who have their claims managed by the Remote Claims Unit.
(ii) Please confirm the criteria for a client to be transferred back to a branch or regular case management
OIA Request 2:
On a yearly basis to the end of each year since 2017, please confirm the number of ACC clients who were transferred out of the Remote Claims Unit and back to a branch or regular case management.
If possible, please provide this on a monthly or more broken down basis.
OIA Request 3:
Please confirm if ACC clients are informed of the 6 monthly reviews and if they are entitled to have their views considered as part of each review.
I confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.
Yours faithfully,
Mr David Lawson
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible.
Our [1]website provides up to date news and information about our work.
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about how to contact us is also available [4]here.
Ngâ mihi,
Government Engagement and Support Team
Government Engagement and Support, ACC
Tel. 0800 101 996
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora David
Please find attached our response to your official information request
dated 13 October 2020. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sasha Wood, Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
From: Government Services
Accident Compensation Corporation
Kia ora David
Please find attached our response to your official information request
dated 13 October 2020. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sasha Wood, Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
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Oliver Lineham (FYI.org.nz volunteer) left an annotation ()
After being contacted by this agency, FYI has removed a response received 6 November. We expect an updated response to be sent.
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