Request for information about RCU
This request has an unknown status. We're waiting for Mr D. Lawson to read a recent response and update the status.
From: Mr D. Lawson
Dear Accident Compensation Corporation,
OIA Request 1:
(i)Please provide all official information and policy documentation associated with the 6 monthly review of ACC clients who have their claims managed by the Remote Claims Unit.
(ii) Please confirm the criteria for a client to be transferred back to a branch or regular case management
OIA Request 2:
On a yearly basis to the end of each year since 2017, please confirm the number of ACC clients who were transferred out of the Remote Claims Unit and back to a branch or regular case management.
If possible, please provide this on a monthly or more broken down basis.
OIA Request 3:
Please confirm if ACC clients are informed of the 6 monthly reviews and if they are entitled to have their views considered as part of each review.
I confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.
Mr David Lawson
From: Government Services
Accident Compensation Corporation
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