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Request for information about RCU

Mr D. Lawson made this Official Information request to Accident Compensation Corporation

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From: Mr D. Lawson

Dear Accident Compensation Corporation,

OIA Request 1:
(i)Please provide all official information and policy documentation associated with the 6 monthly review of ACC clients who have their claims managed by the Remote Claims Unit.

(ii) Please confirm the criteria for a client to be transferred back to a branch or regular case management

OIA Request 2:
On a yearly basis to the end of each year since 2017, please confirm the number of ACC clients who were transferred out of the Remote Claims Unit and back to a branch or regular case management.

If possible, please provide this on a monthly or more broken down basis.

OIA Request 3:
Please confirm if ACC clients are informed of the 6 monthly reviews and if they are entitled to have their views considered as part of each review.

I confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

Mr David Lawson

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From: Government Services
Accident Compensation Corporation

Kia ora


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