Printed from https://fyi.org.nz/request/24274-statistics-on-icc on November 04, 2025 19:24

Statistics on ICC

Immigration Lawyers New Zealand made this Official Information request to Ministry of Business, Innovation & Employment

The request was successful.

From: Immigration Lawyers New Zealand

Dear Ministry of Business, Innovation & Employment,

I am requesting statistical data relating to the Immigration Contact Centre.

- Number of phone calls received per month to the public line and the adviser line for the five years;
- Average waiting time (until operator picking up the call) per month for the public line and the adviser line for the five years;
- Average call duration per month for the public line and the adviser line for the five years;
- Number of full time ICC staff per month for the last five years;
- Average remuneration for full time ICC staff per month for the last five years;
- Number of part time ICC staff per month for the last five years;
- Average remuneration for part time ICC staff per month for the last five years;
- Average cost of deploying, maintaining and upgrading relevant infrastructure (phone/computer systems, IT, equipment) for ICC per month for the last five years;

Yours faithfully,

Immigration Lawyers New Zealand
https://www.immigration-lawyers.co.nz/

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From: Ministerial Services
Ministry of Business, Innovation & Employment

Attachment image002.jpg
33K Download

Ref: 2324-0713

 

Dear Immigration Lawyers New Zealand

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 29 September 2023 requesting under the Official
Information Act 1982 (the Act), the following:

 

‘I am requesting statistical data relating to the Immigration Contact
Centre.

 

- Number of phone calls received per month to the public line and the
adviser line for the five years;

- Average waiting time (until operator picking up the call) per month for
the public line and the adviser line for the five years;

- Average call duration per month for the public line and the adviser line
for the five years;

- Number of full time ICC staff per month for the last five years;

- Average remuneration for full time ICC staff per month for the last five
years;

- Number of part time ICC staff per month for the last five years;

- Average remuneration for part time ICC staff per month for the last five
years;

- Average cost of deploying, maintaining and upgrading relevant
infrastructure (phone/computer systems, IT, equipment) for ICC per month
for the last five years;’

 

We will endeavour to respond to your request as soon as possible, and no
later than 30 October 2023, being 20 working days after the day your
request was received. If we are unable to respond to your request by then,
we will notify you of an extension of that timeframe.  If you have any
enquiries regarding your request feel free to contact us via email to
[1][MBIE request email].

 

Nâku noa, nâ

 

Ministerial Services

Corporate, Governance and Information  |   Ngâ Pou o te Taumaru

Ministry of Business, Innovation & Employment

15 Stout Street, Wellington 6011 |  P O Box 1473 Wellington 6140

 

References

Visible links
1. mailto:[MBIE request email]

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From: TWSD Ministerial Services
Ministry of Business, Innovation & Employment

Kia ora ,

Thank you for your official information request.

Your current request is very extensive and will require a significant amount of time and resources to collate this information.

Could you please provide any context for this OIA so that our teams can narrow down the data that you are wanting.

Ngâ mihi
Tasha (she/her)
MINISTERIAL SERVICE ADVISOR– TE WHAKATAIRANGA SERVICE DELIVERY
15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140, New Zealand
http://www.mbie.govt.nz/

show quoted sections

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From: Immigration Lawyers New Zealand

Dear TWSD Ministerial Services,

I'd like to narrow down the scope of the request to:

- Number of phone calls received per month to the public line and the adviser line for the five years;
- Average waiting time (until operator picking up the call) per month for the public line and the adviser line for the five years;
- Average call duration per month for the public line and the adviser line for the five years;

Yours sincerely,

Immigration Lawyers New Zealand
https://www.immigration-lawyers.co.nz/

Link to this

From: TWSD Ministerial Services
Ministry of Business, Innovation & Employment

Attachment DOIA 2324 0713 Immigration Lawyers New Zealand Response letter.pdf
185K Download View as HTML

Attachment ICC OIA Answer Oct 2023.pdf
75K Download View as HTML

Kia ora,

Please find attached a copy of a response from the Ministry of Business Innovation and Employment.

Ngâ mihi
Tasha (she/her)
MINISTERIAL SERVICE ADVISOR– TE WHAKATAIRANGA SERVICE DELIVERY
15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140, New Zealand
http://www.mbie.govt.nz/

show quoted sections

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Things to do with this request

Anyone:
Ministry of Business, Innovation & Employment only: