Wait time for connecting with NZIS via phone and processing of visitor visa application

Sameer Rai made this Official Information request to Phil Twyford

Response to this request is long overdue. By law Phil Twyford should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: Sameer Rai

Dear Phil Twyford,
What is the wait time for connecting with the New Zealand Immigration services office via phone?
How many call centre operators are manning the phone call services for NZIS?
What is the wait time for processing visitor visa applications as of date - How many applications have been received and processed as of date?

Your reply on these matters will be highly appreciated.

Yours faithfully,

Sameer Rai

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From: Hon Phil Twyford



On behalf of Hon Phil Twyford, thank you for your email.

 

While the Minister considers all correspondence to be important and all
messages are carefully read and considered, it is not possible to provide
a personal response to every email which is received.

 

Where the Minister has portfolio responsibility for the issues that you
have raised, your correspondence will be responded to where appropriate.
If your email falls outside of Minister Twyford’s portfolio
responsibilities, we will transfer it to the appropriate office.

 

Invitation and meeting requests will be processed as soon as possible and
we will contact you to advise of the outcome.

 

If you are a constituent writing about a Te Atatu electorate issue, you
will get a response shortly.

 

For urgent queries around Managed Isolation availability  and/or
exemptions: go to miq.govt.nz  

 

For information on COVID-19, including the latest updates, go to
covid19.govt.nz

 

For immigration and visa advice: contact the call centre which is open 
6:00am Monday to midnight on Saturday (NZT).

 

[1]https://www.immigration.govt.nz/contact

 

For urgent housing or benefit enquiries:

∙             Call 0800 559 009 (for under 65)

∙             Call 0800 552 002 (for over 65)

 

Information on Work and Income’s opening hours over the Christmas and New
Year Period is available here:
[2]www.workandincome.govt.nz/about-work-and-income/news/2020/christmas-new-year-holiday-information.html

 

If you need treatment or support for your health or wellbeing the
following options are available.

 

Healthline – You can call Healthline for health advice on freephone 0800
611 116 at any time, 24 hours a day, seven days a week. Healthline staff
can advise you on the best thing to do in your situation, including which
services are near you and open.

 

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call or text 1737 for free at any time to talk to a trained counsellor.

 

Mental health crisis teams – If you are concerned that someone is going to
hurt themselves or someone else, you can all your local mental health
crisis team. A full list of numbers is available here:
[3]www.health.govt.nz/your-health/services-and-support/health-care-services/mental-health-services/crisis-assessment-teams

 

For Police assistance In an emergency call 111.

For everything else use 105.

You can also make a report online at [4]105.police.govt.nz,

 

Thank you again for taking the time to write.

 

Office of Hon Phil Twyford

Private Bag 18041 | Parliament Buildings | Wellington 6160 | New Zealand

Office Phone: +64 4 817 8704      Email: [email address]

 

Disclaminer: please note information about meetings related to the
Ministers’ portfolios will be proactively released (this does not include
personal or constituency matters). For each meeting in scope, the summary
would list: date, time (start and finish), brief description, location,
who the meeting was with, and the portfolio. If you attend a meeting with
the Minister on behalf of an organisation, the name of the organisation
will be released. If you are a senior staff member at an organisation, or
meet with the Minister in your personal capacity, your name may also be
released. The location of the meeting will be released, unless it is a
private residence. The proactive release will be consistent with the
provisions in the Official Information Act, including privacy
considerations. Under the Privacy Act 1993 you have the right to ask for a
copy of any personal information we hold about you, and to ask for it to
be corrected if you think it is wrong. If you’d like to ask for a copy of
your information, or to have it corrected, or are concerned about the
release of your information in the meeting disclosure, please contact the
sender. You can read more about the proactive release policy at
[5]https://www.dia.govt.nz/Proactive-Releas...

 

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References

Visible links
1. https://www.immigration.govt.nz/contact
2. http://www.workandincome.govt.nz/about-w...
3. http://www.health.govt.nz/your-health/se...
4. https://www.police.govt.nz/105support
5. https://www.dia.govt.nz/Proactive-Releas...

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From: Hon Phil Twyford

Kia ora Sameer,

Thank you for your email of 30/08/2022, in which you submitted an Official Information Request as follows:

What is the wait time for connecting with the New Zealand Immigration services office via phone?
How many call centre operators are manning the phone call services for NZIS?
What is the wait time for processing visitor visa applications as of date - How many applications have been received and processed as of date?

Minister Twyford is considering your request in accordance with the Act, and you can expect a response by 27/09/2022.

Ngā mihi nui,

Alfred Lison
Roving Private Secretary (Executive Support) | Hon. Phil Twyford
Minister for Disarmament & Arms Control | Minister of State for Trade & Export Growth
Associate Minister for the Environment | Associate Minister of Immigration
MP for Te Atatū
Private Bag 18-041, Parliament Buildings, Wellington

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From: Ministerial Services

Ref: 2223-0429

 

Dear Sameer

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 31^st of August 2022 requesting under the
Official Information Act 1982 (the Act), the following:

“What is the wait time for connecting with the New Zealand Immigration
services office via phone?

How many call centre operators are manning the phone call services for
NZIS?

What is the wait time for processing visitor visa applications as of date
- How many applications have been received and processed as of date?”

Your request is being processed in accordance with the Act and a response
will be sent to you in due course. If you have any enquiries regarding
your request feel free to contact us via email [1][email address] or
using the contact details below.

 

Nâku noa, nâ

 

Ministerial Services

 

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

References

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1. mailto:[email address]

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From: Hon Phil Twyford

Dear Sameer,

I am writing in regards to your Official Information Act request received 30/08/2022. You requested the following information:

What is the wait time for connecting with the New Zealand Immigration services office via phone?
How many call centre operators are manning the phone call services for NZIS?
What is the wait time for processing visitor visa applications as of date - How many applications have been received and processed as of date?

Your request has been transferred to Immigration New Zealand (INZ) as the information to which your request relates is believed to be more closely connected with the functions of Immigration New Zealand. In these circumstances, we are required by section 14 of the Official Information Act 1982 to transfer your request.

You can expect a response from Immigration New Zealand in due course.

Kind regards,

Alfred Lison
Roving Private Secretary (Executive Support) | Hon. Phil Twyford
Minister for Disarmament & Arms Control | Minister of State for Trade & Export Growth
Associate Minister for the Environment | Associate Minister of Immigration
MP for Te Atatū
Private Bag 18-041, Parliament Buildings, Wellington

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