Information Regarding the Average ICC Waiting time for calls for both priority line(for LIAs) and Public Line
Ziyun(Evan) Wang made this Official Information request to Ministry of Business, Innovation & Employment
The request was successful.
From: Ziyun(Evan) Wang
Tēnā koe team,
Trust all is well with you.
I am a New Zealand Citizen.
I am writing to seek the most recent information regarding the average ICC waiting time for calls for both the priority line(for LIAs) and public line.
Also, how many stuff does ICC current employ to deal with the influx of calls?
Appreciate your assistance in this regard and I look forward to hearing from you soon.
Nāku noa, nā
Ziyun(Evan) Wang
From: Ministerial Services
Ministry of Business, Innovation & Employment
Ref: 2223-0616
Dear Ziyun,
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 27^th of September 2022 requesting under the
Official Information Act 1982 (the Act), the following:
“I am a New Zealand Citizen.
I am writing to seek the most recent information regarding the average ICC
waiting time for calls for both the priority line(for LIAs) and public
line.
Also, how many stuff does ICC current employ to deal with the influx of
calls?
Appreciate your assistance in this regard and I look forward to hearing
from you soon.”
Your request is being processed in accordance with the Act and a response
will be sent to you in due course.
If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][MBIE request email].
Nâku noa, nâ
MINISTERIAL SERVICES
Ngâ Pou o te Taumaru
Ministry of Business, Innovation and Employment
Level 4, 15 Stout Street, PO Box 1473, Wellington 6140
NZBN 9429000106078
References
Visible links
1. mailto:[MBIE request email]
From: *OIA
Ministry of Business, Innovation & Employment
Dear Ziyun
Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.
Kind regards,
Ministerial Services
Te Whakatairanga Service Delivery
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140
[1]http://mbieintranet/assets/MBIE-visual-i...
References
Visible links
From: Ziyun(Evan) Wang
Tēnā koe team,
Many thanks for your response.
Can you please kindly provide the average Immigration Contact Centre (ICC) wait time for both the
priority line and public line for September 2022?
Much appreciated and enjoy the rest of your day.
Nāku noa, nā
Ziyun(Evan) Wang
From: Ministerial Services
Ministry of Business, Innovation & Employment
Ref: 2223-0675
Dear Ziyun,
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 6^th of October 2022 requesting under the
Official Information Act 1982 (the Act), the following:
“Can you please kindly provide the average Immigration Contact Centre
(ICC) wait time for both the priority line and public line for September
2022?”
Your request is being processed in accordance with the Act and a response
will be sent to you in due course.
If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][MBIE request email].
Nâku noa, nâ
MINISTERIAL SERVICES
Ngâ Pou o te Taumaru
Ministry of Business, Innovation and Employment
Level 4, 15 Stout Street, PO Box 1473, Wellington 6140
NZBN 9429000106078
References
Visible links
1. mailto:[MBIE request email]
From: *OIA
Ministry of Business, Innovation & Employment
Tçnâ koe Ziyun
Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.
Ngâ mihi
Ministerial Services
Te Whakatairanga Service Delivery
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140
[1]http://mbieintranet/assets/MBIE-visual-i...
From: Ministerial Services
Sent: Thursday, 6 October 2022 2:56 PM
To: [FOI #20674 email]
Subject: Acknowledgement of your Official Information Act Request
(2223-0675) [UNCLASSIFIED]
Ref: 2223-0675
Dear Ziyun,
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 6^th of October 2022 requesting under the
Official Information Act 1982 (the Act), the following:
“Can you please kindly provide the average Immigration Contact Centre
(ICC) wait time for both the priority line and public line for September
2022?”
Your request is being processed in accordance with the Act and a response
will be sent to you in due course.
If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [2][MBIE request email].
Nâku noa, nâ
MINISTERIAL SERVICES
Ngâ Pou o te Taumaru
Ministry of Business, Innovation and Employment
Level 4, 15 Stout Street, PO Box 1473, Wellington 6140
NZBN 9429000106078
References
Visible links
2. mailto:[MBIE request email]
From: Ziyun(Evan) Wang
Tēnā koe team,
Trust all is well with you.
Can you please kindly provide the average Immigration Contact Centre
(ICC) wait time for both the priority line and public line for October
2022 to now?”
Appreciate your assistance in this regard and I look forward to hearing from you soon.
Nāku noa, nā
Ziyun(Evan) Wang
From: Ministerial Services
Ministry of Business, Innovation & Employment
Ref: 2223-1151
Dear Ziyun,
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 29^th of November 2022 requesting under the
Official Information Act 1982 (the Act), the following:
“Can you please kindly provide the average Immigration Contact Centre
(ICC) wait time for both the priority line and public line for October
2022 to now?”
Please note that days between 25 December 2022 to 15 January 2023
(inclusive) are defined as non- working days in the Act and are not
counted in the calculation for the response due date. This will affect the
time period for responding to your request.
Your request is being processed in accordance with the Act and a response
will be sent to you in due course.
If you have any enquiries regarding your request feel free to contact us
via email [1][MBIE request email] or using the contact details below.
Nâku noa, nâ
MINISTERIAL SERVICES
Ngâ Pou o te Taumaru
Ministry of Business, Innovation & Employment
15 Stout Street, Wellington 6011 | P O Box 1473 Wellington 6140
References
Visible links
1. mailto:[MBIE request email]
From: *OIA
Ministry of Business, Innovation & Employment
Kia ora Ziyun
Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.
Ngâ mihi
Ministerial Services
Te Whakatairanga Service Delivery
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140
[1]http://mbieintranet/assets/MBIE-visual-i...
References
Visible links
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