Ref: 2223-0616

 

Dear Ziyun,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 27^th of September 2022 requesting under the
Official Information Act 1982 (the Act), the following:

 

“I am a New Zealand Citizen.

I am writing to seek the most recent information regarding the average ICC
waiting time for calls for both the priority line(for LIAs) and public
line.

Also, how many stuff does ICC current employ to deal with the influx of
calls?

Appreciate your assistance in this regard and I look forward to hearing
from you soon.”

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][MBIE request email].

 

Nâku noa, nâ

MINISTERIAL SERVICES

               

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

 

References

Visible links
1. mailto:[MBIE request email]

Dear Ziyun

 

Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.

 

Kind regards,

 

Ministerial Services

Te Whakatairanga Service Delivery

Ministry of Business, Innovation and Employment

15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140

[1]http://mbieintranet/assets/MBIE-visual-i...

References

Visible links

Ref: 2223-0675

 

Dear Ziyun,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 6^th of October 2022 requesting under the
Official Information Act 1982 (the Act), the following:

 

“Can you please kindly provide the average Immigration Contact Centre
(ICC) wait time for both the priority line and public line for September
2022?”

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][MBIE request email].

 

Nâku noa, nâ

MINISTERIAL SERVICES

               

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

 

References

Visible links
1. mailto:[MBIE request email]

Tçnâ koe Ziyun

 

Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.

 

Ngâ mihi

 

Ministerial Services

Te Whakatairanga Service Delivery

Ministry of Business, Innovation and Employment

15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140

[1]http://mbieintranet/assets/MBIE-visual-i...

 

From: Ministerial Services
Sent: Thursday, 6 October 2022 2:56 PM
To: [FOI #20674 email]
Subject: Acknowledgement of your Official Information Act Request
(2223-0675) [UNCLASSIFIED]

 

Ref: 2223-0675

 

Dear Ziyun,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 6^th of October 2022 requesting under the
Official Information Act 1982 (the Act), the following:

 

“Can you please kindly provide the average Immigration Contact Centre
(ICC) wait time for both the priority line and public line for September
2022?”

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [2][MBIE request email].

 

Nâku noa, nâ

MINISTERIAL SERVICES

 

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

 

References

Visible links
2. mailto:[MBIE request email]

Ref: 2223-1151

 

Dear Ziyun,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 29^th of November 2022 requesting under the
Official Information Act 1982 (the Act), the following:

 

“Can you please kindly provide the average Immigration Contact Centre

(ICC) wait time for both the priority line and public line for October

2022 to now?”

 

Please note that days between 25 December 2022 to 15 January 2023
(inclusive) are defined as non- working days in the Act and are not
counted in the calculation for the response due date. This will affect the
time period for responding to your request.

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

If you have any enquiries regarding your request feel free to contact us
via email [1][MBIE request email] or using the contact details below.

 

Nâku noa, nâ

MINISTERIAL SERVICES

 

Ngâ Pou o te Taumaru

Ministry of Business, Innovation & Employment

15 Stout Street, Wellington 6011 |  P O Box 1473 Wellington 6140

 

 

References

Visible links
1. mailto:[MBIE request email]

Kia ora Ziyun

 

Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.

 

Ngâ mihi

 

Ministerial Services

Te Whakatairanga Service Delivery

Ministry of Business, Innovation and Employment

15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140

[1]http://mbieintranet/assets/MBIE-visual-i...

 

References

Visible links