Zoom Meeting Guide & Mediation or Alternative Dispute Resolution
AS Van Wey (Account suspended) made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for AS Van Wey (Account suspended) to read recent responses and update the status.
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
I request a copy of ACC's Zoom meeting guide, which is referenced the the "Prepare and Attend Review Hearing v12) Promapp, section 3.
Would you please specify which employees have access to Zoom in your organization in order to conduct audio-visual conferences with other ACC employees as well as those outside of ACC (e.g., claimants, courts, mediators, reviewers, etc.),
I also request documents, guidelines, polices, etc, regarding mediation and other alternative dispute resolutions.
Thank you for your assistance.
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
GOV 026283 Appendix 1.pdf
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GOV 026283 Response.pdf
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Kia ora
Please find attached our response to your official information request
dated 8 July 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: AS Van Wey <[FOI #23436 email]>;
Received: Sat Jul 08 2023 06:04:16 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Zoom Meeting Guide & Mediation or
Alternative Dispute Resolution
[You don't often get email from
[FOI #23436 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
I request a copy of ACC's Zoom meeting guide, which is referenced the the
"Prepare and Attend Review Hearing v12) Promapp, section 3.
Would you please specify which employees have access to Zoom in your
organization in order to conduct audio-visual conferences with other ACC
employees as well as those outside of ACC (e.g., claimants, courts,
mediators, reviewers, etc.),
I also request documents, guidelines, polices, etc, regarding mediation
and other alternative dispute resolutions.
Thank you for your assistance.
AS Van Wey
-------------------------------------------------------------------
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From: AS Van Wey (Account suspended)
Dear Government Services,
I would like to thank you for your response on 27 July 2023. I am following up to modify my request.
Please list all available applications ACC has approved for use by ACC employees for audio/visual conferencing, as your response stated that ACC may use applications other than Zoom.
Please provide details of which categories of employees (by title and department) who are authorized and have access to use audio/visual conferencing within ACC, with claimants or other persons outside of ACC. Please clarify if there are any restrictions for use by the named categories of employees. An example of a category would include, but not be limited to: Claims manager, Team Leader, Specialist Cover Assessor, Recovery Coordinator, Resolution Specialist, Resolution Manager, Technical Specialist, and Privacy Officer.
Please provide information as to how these employees are able to access and use the audio/visual conferencing (e.g., company issued or personal laptops, company issued or personal PCs, company issued or personal smart phones, conferencing rooms which are booked ahead of time).
Please provide information on how ACC employees communicate with claimants or other persons outside of NZ (e.g., person to person phone calls, skype for business, or audio/visual teleconferencing applications).
Please provide me with the policies, processes, guidelines, instructional information, notices, employee agreements or contracts, purchase orders, purchasing contracts, emails or non-electronic communications, or any other document which supports your written response. If no such documents exist, then I request that the information be provided in written form. I make this request not only pursuant to the OIA, but also pursuant to the Code of ACC's Claimants' Rights, Part 2.
Thank you for your timely response.
Kind regards,
AS Van Wey
From: AS Van Wey (Account suspended)
Dear Government Services,
I would like to thank you for your response on 27 July 2023. I am following up to modify my request.
Please list all available applications ACC has approved for use by ACC employees for audio/visual conferencing, as your response stated that ACC may use applications other than Zoom.
Please provide details of which categories of employees (by title and department) who are authorized and have access to use audio/visual conferencing within ACC, with claimants or other persons outside of ACC. Please clarify if there are any restrictions for use by the named categories of employees. An example of a category would include, but not be limited to: Claims manager, Team Leader, Specialist Cover Assessor, Recovery Coordinator, Resolution Specialist, Resolution Manager, Technical Specialist, and Privacy Officer.
Please provide information as to how these employees are able to access and use the audio/visual conferencing (e.g., company issued or personal laptops, company issued or personal PCs, company issued or personal smart phones, conferencing rooms which are booked ahead of time).
Please provide information on how ACC employees communicate with claimants or other persons outside of NZ (e.g., person to person phone calls, skype for business, or audio/visual teleconferencing applications).
Please provide me with the policies, processes, guidelines, instructional information, notices, employee agreements or contracts, purchase orders, purchasing contracts, emails or non-electronic communications, or any other document which supports your written response. If no such documents exist, then I request that the information be provided in written form. I make this request not only pursuant to the OIA, but also pursuant to the Code of ACC's Claimants' Rights, Part 2.
Thank you for your timely response.
Kind regards,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
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2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
I am following up on my request for "documents, guidelines, polices, etc, regarding mediation and other alternative dispute resolutions."
I note that the documents you provided in response GOV-026283 referred to specific tasks and process which were not included in the appendix. Thus, I am following up to request the following, which may be process documents:
Prepare and Attend Review Hearing (RH)
Implement resolution obligations
Conduct Initial Customer Contact
ACC8026 and Agreement to conciliate
ACC6239 Instruction for review provider
Hearing Task
Implementing alternative dispute resolution
Managing an appeal
Managing the review outcome
Preparing for alternative dispute resolution when a review has not been lodged
Preparing for a review hearing
Receiving a review application
Withdrawing a review
Dispute resolution
Thank you for your assistance.
Yours faithfully,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
I am following up to request the Video and audio recording meetings Policy, which ACC did not included in my original request regarding the use of audio/visual applications, such as Zoom.
Yours faithfully,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
Theresa Green left an annotation ()
I think that's someone different. That person's account got suspended. I don't kno why. I was following one of their requests and now we won't get to see the response because they arent here for it. The agency should still have to respond here. That seems unfair.
From: Government Services
Accident Compensation Corporation
GOV 027961 Attachment.pdf
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GOV 027961 Response.pdf
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Kia ora Amy
Please find attached our response to your official information request
dated 22 September 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
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From: Government Services
Accident Compensation Corporation
GOV 027692 Appendix.pdf
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GOV 027692 Response.pdf
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Kia ora,
Please find attached our response to your official information request
dated 12 September 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngā mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: AS Van Wey <[FOI #23436 email]>;
Received: Tue Sep 12 2023 01:55:56 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: OIA Response Ref GOV-026283 CRM:0283335
[You don't often get email from
[FOI #23436 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Government Services,
I would like to thank you for your response on 27 July 2023. I am
following up to modify my request.
Please list all available applications ACC has approved for use by ACC
employees for audio/visual conferencing, as your response stated that ACC
may use applications other than Zoom.
Please provide details of which categories of employees (by title and
department) who are authorized and have access to use audio/visual
conferencing within ACC, with claimants or other persons outside of ACC.
Please clarify if there are any restrictions for use by the named
categories of employees. An example of a category would include, but not
be limited to: Claims manager, Team Leader, Specialist Cover Assessor,
Recovery Coordinator, Resolution Specialist, Resolution Manager, Technical
Specialist, and Privacy Officer.
Please provide information as to how these employees are able to access
and use the audio/visual conferencing (e.g., company issued or personal
laptops, company issued or personal PCs, company issued or personal smart
phones, conferencing rooms which are booked ahead of time).
Please provide information on how ACC employees communicate with claimants
or other persons outside of NZ (e.g., person to person phone calls, skype
for business, or audio/visual teleconferencing applications).
Please provide me with the policies, processes, guidelines, instructional
information, notices, employee agreements or contracts, purchase orders,
purchasing contracts, emails or non-electronic communications, or any
other document which supports your written response. If no such documents
exist, then I request that the information be provided in written form. I
make this request not only pursuant to the OIA, but also pursuant to the
Code of ACC's Claimants' Rights, Part 2.
Thank you for your timely response.
Kind regards,
AS Van Wey
-----Original Message-----
Kia ora
Please find attached our response to your official information request
dated 8 July 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #23436 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/help/officers
hide quoted sections
From: Government Services
Accident Compensation Corporation
GOV 027790 Appendix 1.pdf
2.9M
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GOV 027790 Response.pdf
259K
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Kia ora AS Van Wey
Please find attached our response to your official information request
dated 14 September 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
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Rodney Whitworth left an annotation ()
are you actually Amy Van Wey Lovatt ??
Link to this