Free ACC Advocacy Services

AS Van Wey (Account suspended) made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: AS Van Wey (Account suspended)

Dear Accident Compensation Corporation,

According to the ACC and MBIE Briefing Paper: update on the response to the
Miriam Dean Review and next phase of work to improve disputes performance (12 December 2018):

10(b) Finish implementing the remaining Miriam Dean work - procuring a Navigation Service that will advocate on behalf of ACC claimants.
23. ACC is funding a free independent service which advocates, supports and prepares claimants to dispute or review an ACC decision. The navigation service will be capable of advocating for claimant’s interests, assisting them to raise complaints or disputes where appropriate, and support them to prepare effectively for a review hearing if required. “Navigation” also captures all the functions which the services may provide in the absence of a dispute, such as assisting claimants to access entitlements and engage confidently with ACC in the future.
44. ACC is finalising the model for the Navigation Service, which will be complementary to independent review provider services. A competitive tender process is planned to commence by the end of 2018. We expect the Navigation Service to be up and running in 2018/19 and see about 4,000 claimants per year, approximately four times the current number of claimants accessing ACC-funded advocacy services. The service will have a focus on accessibility to people of diverse cultural backgrounds, particularly Māori claimants, as well as people with different abilities and needs. The tender process will be aligned with the tender process for independent dispute resolution services.

Access to representation (p 15)
 ACC is funding a free independent navigation service to support claimants to dispute or review a decision. The service will be capable of advocating for claimants’ interests; assisting them to raise complaints or disputes where appropriate, and supporting them to prepare effectively for a review
hearing if required.

Please note, the contract ACC provided to me in OIA response GOV-027543, which was the contract between ACC's and Te Ahi Kaahe (a navigation service, according to ACC's website) states on p 8:
"The Provider will not take on the role of advocate for, or provide legal representation to, the ACC Kiritaki."

This would imply that none of the ACC funded Navigation Services provide "advocacy" as envisioned and as stated in ACC's report to MBIE. Thus, who provides ACC funded advocate services?

Please provide me with the complete list of free independent services which provides services that is capable of "advocating for claimant’s interests, assisting them to raise complaints or disputes where appropriate, and support them to prepare effectively for a review hearing if required."

Please provide me with copies of the contracts between ACC and the service organizations who provide free advocate services funded by ACC.

Please provide all information, rules, regulations, policies, internal memos, rules, and government responses regarding the "free advocate services" that ACC funds, and the function of the ACC funded advocates.

Yours faithfully,

AS Van Wey

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora


Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.


We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due


In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be


The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.


Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.


Ngâ mihi,

Government Engagement Team


Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011





"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."


Visible links

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 028271 Response.pdf
203K Download View as HTML

Kia ora

Please find attached our response to your official information request
dated 9 October 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2] alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 


Ngā mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

show quoted sections

Link to this

Things to do with this request

Accident Compensation Corporation only: