Complete description of all manuals or documents which contain policies, principles, rules, or guidelines in

AS Van Wey (Account suspended) made this Official Information request to Accident Compensation Corporation

Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: AS Van Wey (Account suspended)

Dear Accident Compensation Corporation,

Section 20(1)of the OIA states that the Ministry of Justice will publish "in respect of each public service agency and each organization,—
(a) a description of its structure, functions, and responsibilities including
those of any of its statutory officers or advisory committees; and
(b) a general description of the categories of documents held by it; and
(c) a description of all manuals, and similar types of documents which contain
policies, principles, rules, or guidelines in accordance with which
decisions or recommendations are made in respect of any person or body
of persons in his or her or its personal capacity; and
(d) a statement of any information that needs to be available to members of
the public who wish to obtain official information from the public service
agency or organisation, which statement shall include particulars of
the officer or officers to whom requests for official information or particular
classes of information should be sent."

Section 20(2) states:
(2) The Ministry of Justice shall, at intervals of not more than 2 years, bring the material contained in the publication published under subsection (1) up to date either by publishing a new edition of that publication or by publishing supplementary material.

Section 20(2A) states:
In complying with subsection (2), the Ministry of Justice may publish a new edition or supplementary material on an Internet website and in an electronic form that is publicly accessible (at all reasonable times), so long as the Ministry also publishes that edition or material in any other manner and form that is necessary in the light of the need specified in subsection (4).

Section 20(3) states:
Each public service agency and each organisation shall assist the Ministry of Justice to comply with subsections (1) and (2) and shall supply to the Ministry of Justice such information as it requires for the purposes of those subsections.

Thus, ACC must hold this information as ACC was legally required to compile the information for the MoJ which is updated at intervals of not more than 2 years (see section 20(2)).

Please advise me where I can find these publications for ACC as mandated by the Ministry of Health, which must be made available to me as a NZ citizen pursuant to section 21 of the Act.

If this information is not currently available through ACC's website or another website (as in section 20(2A), then I respectfully request that the information be provided as a link to an ACC webpage, pursuant to section 16 of the Act: "...the Crown or organisation shall make the information available in the way
preferred by the person requesting it ..."

Thank you for your assistance.
AS Van Wey

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due

 

In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.

 

The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.

 

Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.

 

Ngâ mihi,

Government Engagement Team

 

Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011

[6]www.acc.co.nz

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora Amy 

 

Thank you for your below request, asking where you can find information,
relating to ACC, which is required to be published under section 20 of the
Official Information Act 1982.  

 

This publication, including the content about ACC, is publicly available
on the Ministry of Justice's website at:

[1]www.justice.govt.nz/assets/Documents/Publications/OIA-directory-A-C-v2.pdf.

 

The information was last updated in February 2022. 

 

Ngā mihi 

 

Sara Freitag (she/her) 
Acting Manager | OIA Services 
 
027 973 7330 
* PO Box 242, Wellington 6011 
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you. 

 
 

show quoted sections

Link to this

From: AS Van Wey (Account suspended)

Dear Government Services,
Thank you for the quick response. Did you try the web address you sent me? I get a message saying:
"Access forbidden
Sorry, you do not have permission to access this resource. "

Did you mean to refer me to https://www.justice.govt.nz/assets/20220... ?

On pages 6-7 of the Directory of Official Information (Listings A-C) it states:

Records
ACC creates and maintains records and information relating to the following broad categories outlined below:
• Governance Records – ACC Boards and Committees, Terms of reference (where applicable) and Minutes of meetings
• Case and claim records – Records relating to claims made on the scheme. These records contain detailed information such as claim type (includes treatment injury, gradual process, sensitive, dental, etc), claimant personal details, demographic information, contact details, employment status and details, accident details (location, cause and mechanism of injury), injury details (location of injury, severity of injury and clinical diagnosis), medical treatment and associated costs (bulk funded such as those provided by District Health Boards are not detailed), Social and Vocational rehabilitation, costs and the associated ACC account these. costs are paid from.
• Dispute resolution – Records related to clients requesting a review of decisions made by ACC.
• Levy Records – Records relating to the collection and management of ACC levies. Information about levy payers directly collected by ACC. Employees’ ACC levies are collected by the IRD as part of the annual tax return and assessment: detailed records are not available for these. NZTA also collects levies on petrol and annual licensing fees and these individual details are not available. Each ACC account is associated with a levy stream. Not all accounts have levy streams: some are funded by central government such as for non-earners, overseas visitors.
• Management of Scheme Accounts – Records relating to the management of the ACC Scheme Accounts. ACC pays the costs associated with various types of accidents from specific accounts associated with particular levy streams.
• Investments – Records relating to ACC’s portfolio of investments. ACC is one of the largest and most successful NZ investors and investments are managed in accordance with acceptable ethical guidelines and proportionately invested overseas and locally.
• Injury Prevention – Records relating to the development, approval and delivery of ACC’s Injury Prevention Programmes. ACC optimises and invests in a number of injury prevention initiatives across New Zealand agencies based on measuring the outcome (injury reduction and prevention) and relative returns on investment.
• Health Provider Contracts – Records relating to services contracted out to Health Providers. ACC has contracted providers to provide quality services and measure the successful outcomes of services both clinically and improving the injured patient’s quality of life.
• General Administrative and Corporate Records – Personnel, Finance, Health and Safety, Property, Procurement and Contracts, ICT and Information Management, Policy and Legal Services, etc. This information typically follows standard practice in business and to comply with various legislative requirements.

As a public sector organisation, ACC must ensure its records are managed appropriately in
line with relevant legislation, which includes:
• Accident Compensation Act 2001
• Public Records Act 2005
• Official Information Act 1982
• Privacy Act 2020
• Health Information Privacy Code 2020
• Health (Retention of Health Information) Regulations 1996
• Legislation applicable to standard corporate functions such as personnel, finance, legal, etc.

Documents relating to decision-making process
ACC has a comprehensive range of policy and procedures, manuals and guidelines that operate at different levels of the organisation e.g. ACC-wide, Business Group level, functional responsibility. ACC policies and guidelines are available electronically on the ACC intranet sites and can be made available upon request.
...
A full list of ACC's publications is available at www.acc.co.nz.

Please provide me with the link to the full list of ACC's publications for the categories listed in the aforementioned report.

Yours sincerely,

AS Van Wey

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due

 

In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.

 

The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.

 

Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.

 

Ngâ mihi,

Government Engagement Team

 

Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011

[6]www.acc.co.nz

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...

Link to this

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