13 October 2023
AS Van Wey
[FYI request #23436 email] Kia ora
Your Official Information Act request, reference: GOV-027790
Thank you for your email of 14 September 2023, asking for various policies and processes under the Official
Information Act 1982 (the Act):
Please find the following information in Appendix 1
The Appendix contains the following documents:
• Prepare and Attend Review Hearing (RH)
• Implement resolution outcomes
• Conduct Initial Customer Contact
• ACC6239-Instruction for review provider
• ACC8026-Alternative Dispute Resolution (ADR) coversheet
• Receive, Log and Allocate Review Application policy
• Proceed to hearing tasks in Eos
As staff names were not requested, they have been deemed out of the scope of your request and removed.
Please note, despite reasonable efforts to locate them, we have been unable to find some process/policy
documents named as per your request. Where this is the case, we are refusing to provide this information.
This decision has been made under section 18(e) of the Act.
As this information may be of interest to other members of the public
ACC may decide to publish a copy of this response on ACC’s website. All requester data, including your
name and contact details, will be removed prior to release. The released response will be made available
www.acc.co.nz/resources/#/category/12. If you have any questions about this response, please get in touch
You can email me at
[email address]. If you are not happy with this response, you can also
contact the Ombudsman
via [email address] or by phoning 0800 802 602. Information
about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Sara Freitag
Acting Manager Official Information Act Services
Government Engagement
GOV-027790 Page 1 of 1
Document Outline
