29 September 2023
AS Van Wey
[FYI request #23436 email]
Kia ora
Your Official Information Act request, reference: GOV-027692
Thank you for your email of 12 September 2023, asking for information about applications ACC uses for
audio-visual conferences, under the Official Information Act 1982 (the Act). We will respond to your
questions in turn:
Questions 1 to 3: What are ACC’s approved applications for audio-visual conferencing, who has access to
these, are there any restrictions for use, and how are they accessed (e.g laptops, phones, conference
rooms etc)
Approved applications
All ACC staff use Teams for internal audio-visual conferences with other ACC employees. Please see the
attached document ‘Videoconferencing Guidelines.’ Teams has recently replaced Skype, which is why Skype
is still mentioned in some documents.
WebEx can also be used for audio-visual conferencing in some cases. This is mainly used by our Learning
and Development team. Please see the attached document labelled ‘WebEx.’
Approved applications are downloaded onto staff desktops or ACC-issued laptops. They can also be
accessed on personal phones. All approved applications are accessible by all staff; it is not restricted to any
function.
Alternative videoconferencing software
For external audio-visual conferencing, ACC attends using the method utilised by the organisation who is
setting up the meeting. For most organisations, this is Teams or Zoom. Zoom (and other examples listed in
the ‘Videoconferencing Guidelines’ document) is not an approved application for download on ACC staff
member’s computers. However, meetings can usually be attended via a video call link on a web browser
without the need to download the application.
Restrictions
Our ‘Telephony policy’ attached outlines restrictions of use for applications that we use to communicate
internally and externally. Restrictions for use of alternative applications (other than Teams) can also be
found in the ‘Videoconferencing Guidelines’ document.
Question 4: How ACC employees communicate with claimants or other persons outside of NZ (e.g.,
person to person phone calls, skype for business, or audio-visual teleconferencing applications).
Our website has a contact number for people living overseas, her
e: www.acc.co.nz/contact/. For audio-
visual conferences, online links to Teams or other applications can be used.
GOV-027692 Page 1 of 2
Question 5: Please provide me with the policies, processes, guidelines, instructional information, notices,
employee agreements or contracts, purchase orders, purchasing contracts, emails or non-electronic
communications, or any other document which supports your written response. If no such documents
exist, then I request that the information be provided in written form.
The following documents are attached in the appendix:
• Videoconferencing Guidelines
• Meeting technology
• Which M365 communications channel should I use?
• Using unsanctioned apps
• WebEx
• Telephony Policy
As staff names were not requested, they have been deemed out of the scope of your request and removed.
As this information may be of interest to other members of the public
ACC may publish a copy of this response on ACC’s website. All requester data, including your name and
contact details, will be removed prior to release. The released response will be made available
www.acc.co.nz/resources/#/category/12. If you have any questions about this response, please get in touch
You can email me at
[email address]. Ngā mihi
Sara Freitag
Acting Manager Official Information Act Services
Government Engagement
GOV-027692 Page 2 of 2
Document Outline
