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Kia ora Bridget

Please find attached our response to your official information request
dated 14 June 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

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Ngâ mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

------------------- Original Message -------------------
From: Bridget Morison <[FOI #23124 email]>;
Received: Wed Jun 14 2023 01:27:05 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Transparency to Claimants:
Communication between ACC and Providers and other health agencies

[You don't often get email from
[FOI #23124 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

Please provide any relevant policy documents or comment on:

1) Acceptable communications that can occur between between ACC and
healthcare agencies (either with treatment providers or to administrative
staff), particularly in relation to the sharing of health/treatment
related information during the provision of ACC fully funded or subsidised
treatment.  This includes GP's and medical centres.

2) The level of transparency required so claimants are aware of those
communications, eg claim file documentation, or situations when
communications could be covert eg not known by claimant or documented on
their file.

3) The use of HealthLink messaging service or any other messaging system,
including text messages, to communicate with contracted providers or GP's,
and the maintenance of these messages including access to them by
claimants.

4) Does ACC directly or indirectly, access, add, update or delete
information on NHI based systems such as the Medical Warning System (MWS)
or Problem User Lists and if so, are these actions audited or documented
in any way so such actions, and any relevant information, can be known and
made available to claimants?   I'm not sure if ACC is an authorised agency
so when I say indirectly I mean via a third party who is authorised to
perform some or all of those actions.

Yours faithfully,

Bridget Morison

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