Transparency to Claimants: Communication between ACC and Providers and other health agencies

Bridget Morison made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Bridget Morison

Dear Accident Compensation Corporation,

Please provide any relevant policy documents or comment on:

1) Acceptable communications that can occur between between ACC and healthcare agencies (either with treatment providers or to administrative staff), particularly in relation to the sharing of health/treatment related information during the provision of ACC fully funded or subsidised treatment. This includes GP's and medical centres.

2) The level of transparency required so claimants are aware of those communications, eg claim file documentation, or situations when communications could be covert eg not known by claimant or documented on their file.

3) The use of HealthLink messaging service or any other messaging system, including text messages, to communicate with contracted providers or GP's, and the maintenance of these messages including access to them by claimants.

4) Does ACC directly or indirectly, access, add, update or delete information on NHI based systems such as the Medical Warning System (MWS) or Problem User Lists and if so, are these actions audited or documented in any way so such actions, and any relevant information, can be known and made available to claimants? I'm not sure if ACC is an authorised agency so when I say indirectly I mean via a third party who is authorised to perform some or all of those actions.

Yours faithfully,

Bridget Morison

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From: Government Services
Accident Compensation Corporation

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From: Government Services
Accident Compensation Corporation


Attachment GOV 025681 Response.pdf
233K Download View as HTML

Attachment GOV 025681 Appendix 1.pdf
7.8M Download View as HTML


Kia ora Bridget

Please find attached our response to your official information request
dated 14 June 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
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Ngâ mihi

Sara Freitag (she/her)
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------------------- Original Message -------------------
From: Bridget Morison <[FOI #23124 email]>;
Received: Wed Jun 14 2023 01:27:05 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Transparency to Claimants:
Communication between ACC and Providers and other health agencies

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[FOI #23124 email]. Learn why this is
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Dear Accident Compensation Corporation,

Please provide any relevant policy documents or comment on:

1) Acceptable communications that can occur between between ACC and
healthcare agencies (either with treatment providers or to administrative
staff), particularly in relation to the sharing of health/treatment
related information during the provision of ACC fully funded or subsidised
treatment.  This includes GP's and medical centres.

2) The level of transparency required so claimants are aware of those
communications, eg claim file documentation, or situations when
communications could be covert eg not known by claimant or documented on
their file.

3) The use of HealthLink messaging service or any other messaging system,
including text messages, to communicate with contracted providers or GP's,
and the maintenance of these messages including access to them by
claimants.

4) Does ACC directly or indirectly, access, add, update or delete
information on NHI based systems such as the Medical Warning System (MWS)
or Problem User Lists and if so, are these actions audited or documented
in any way so such actions, and any relevant information, can be known and
made available to claimants?   I'm not sure if ACC is an authorised agency
so when I say indirectly I mean via a third party who is authorised to
perform some or all of those actions.

Yours faithfully,

Bridget Morison

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