Printed from https://fyi.org.nz/request/22907-acc-privacy-policy-and-request-for-information on April 17, 2024 06:31

ACC Privacy Policy and Request for Information

Sarah made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Sarah

Dear Accident Compensation Corporation,

I would like ALL information on the existing ACC Privacy Policy of this agency and a copy of the ACC Privacy Policy

I would like ALL information around the procedure/policy and process of ACC requesting personal information

I would like ALL information that ACC holds on requesting an act of authority of retrieving personal information from an ACC Claimant

I would like ALL information that ACC holds in regards to how this agency ensures the protection and privacy of ACC Claimants information

I would like ALL information that ACC holds in regards to how ACC qualifies what ''relevant information is'' in the collection of medical history and personal information from an ACC Claimant including any policy, procedure or information

I would like ALL information that ACC holds, on what an unreasonable refusal is by an ACC Claimant of information is or to give ACC consent to collect information, and how an unreasonable refusal decision is made, including any policy, or procedure pertaining to this to justify ACC's decision to terminate entitlements and cover

I would like ALL information that ACC holds on what the ACC staff policy and procedure is, in getting informed consent from an ACC Claimant

I would like ALL information that ACC holds on making a request for an ACC Claimant to provide ACC access to medical history of up to five years, prior to the injury-related claim and any policy, procedure and regulations attached to this organisation making such a request

I would like ALL information that ACC holds on making a request for an ACC Claimant to provide access to medical history of up to seven years, prior to the injury-related claim including any policy, procedure and regulations attached to this organisation making such a request

I would like ALL information that ACC holds, specifically what legal grounds does ACC have in requesting for non relating medical information that is not relevant to an ACC Claimants existing injury, or ACC Claims

I would like ALL information that ACC holds on the role of an ACC Clinical Advisor
I would like ALL information that ACC holds on seeking a written guidance request

I would like ALL information that ACC holds, including does ACC have any policy, procedure, individual or team targets which includes retrieving medical information from ACC Claimants to identify any symptoms which correlate with an existing ACC injury and ACC Claim with the purpose to end an ACC Claimants cover and entitlements

I would like ALL information that ACC holds in making unlawful requests of personal information of ACC Claimants (wanting statistical information & over the last five years, not personal information of ACC claimants)

I would like ALL information that ACC holds in remedies to address ACC making unlawful requests of personal information (wanting statistical information & over the last five years)

Yours faithfully,

Sarah

Link to this

From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due

 

In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.

 

The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.

 

Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.

 

Ngâ mihi,

Government Engagement Team

 

Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011

[6]www.acc.co.nz

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
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advise us immediately by return email or telephone and then delete this
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References

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1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...

Link to this

From: Government Services
Accident Compensation Corporation

Attachment GOV 025291 ATTACHMENT.pdf
3.8M Download View as HTML

Attachment GOV 025291 RESPONSE.pdf
223K Download View as HTML

Kia ora Sarah

Please find attached our response to your official information request
dated 25 May 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/

Link to this

AS Van Wey (Account suspended) left an annotation ()

Hi Sarah, I hope you follow up because ACC clearly didn't give you ALL of the documents you requested. The Privacy Policy lists additional documents: Personal Information and Privacy Guidelines, the Privacy Maturity Plan, and the Information Management Policy. These were not in the bundle.

Might be worth requesting the checklists (like inbound and outbound documents), consent for disclosure forms and examples of a proper reports, as well as the guidelines that medical assessors are supposed to follow and a sample.

Clearly employees are not reporting privacy breaches - I've ACC breaching my rights under the Privacy Act in 8 different claims in October 2022, and I've raised additional complaints of breaches of privacy since then in these claims. We had a FairWay hearing in May 2023, which I will appeal to the District Court.

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