How often are Auckland Transport ferry services cancelled and what is the cost of alternative services provided?
T Scrimgeour made this Official Information request to Auckland Transport
The request was partially successful.
      From: T Scrimgeour
      
    
    Dear Auckland Transport,
Over the last year, how often have AT ferry services been canceled as a total number, and as a percentage of total trips?
What alternative transport services are provided in the event of a cancellation?
What is the total cost of these alternative transport services in the past year?
Yours faithfully,
T Scrimgeour
        From: AT Official Information (AT)
        Auckland Transport
      
    
    Kia ora T Scrimgeour,
  
 Auckland Transport (AT) acknowledges receipt of your request for official
 information dated 13^th of June 2023 relating to cancellation of ferry
 services.
  
 We hope to respond to your request as soon as possible, but not later than
 11^th of July 2023, which is 20 working days after the day your request
 was received. If we aren’t able to respond to your request by then, we
 will notify you of an extension of that timeframe.  
  
 Your case is being managed by Alvin, who is one of our LGOIMA Business
 partners. If you have any further queries, you can contact the team on
 (09) 355 3553 during business hours, quoting Local Government Official
 Information request number CAS-743395-Q3T6P5. 
Nga mihi
  
 Maria | Customer Care Coordinator 
 Customer Care| Case Management 
 Level 5, 20 Viaduct Harbour Avenue, Auckland 1010 
 [1]www.at.govt.nz  
  
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 Visit [3]Auckland flood-impacted road repair and recovery programme for
 information regarding road closures and AT’s recovery and repair programme
 Visit Waka Kotahi [4]NZTA Traffic Updates for Auckland Region's state
 highways.
 Aucklanders are being kept informed via [5]Auckland Emergency Management
 
 
  
show quoted sections
        From: AT Official Information (AT)
        Auckland Transport
      
    
    Kia ora T Scrimgeour
 
I’ve attached the official information you asked for.
 
On 13/06/2023 you asked for cancellation of ferry services
 
I’ve attached a LGOIMA response letter from Darek Koper. 
 
Should you believe that we have not dealt with your request appropriately,
 you are able to make a complaint to the Office of the Ombudsman in
 accordance with section 27(3) of the LGOIMA Act and seek an investigation
 and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
 freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
 subject line as it is. We’ll make sure this information is added to your
 case.
 
 
 
Ngā mihi
Alvin 
LGOIMA Business Partner 
 
 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz
 
 
We all have an important part to play in helping to reduce the spread of
 COVID-19 in our communities. [3]Find the latest information and advice
 from Auckland Transport. For the latest news from the Ministry of Health
 go to the [4]Unite Against Covid-19 website.
Important notice: The contents of this email and any attachments may be
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 views of Auckland Transport.
References
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 1. file:///tmp/www.ombudsman.parliament.nz
 2. file:///tmp/www.at.govt.nz
 3. https://at.govt.nz/COVID-19
 4. https://covid19.govt.nz/
Things to do with this request
- Add an annotation (to help the requester or others)
 - Download a zip file of all correspondence (note: this contains the same information already available above).
 

