Kia ora,



Thank you for your email.



We are handling your request under the Local Government Official
Information and Meetings Act 1987 (LGOIMA). We have forwarded it to the
appropriate Christchurch City Council staff, and we will provide a
response or update within 20 working days of the date we received your
request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.



If you have any queries, please feel free to contact me. If any additional
factors come to light which are relevant to your request, please do not
hesitate to contact me so that these can be taken into account.



Kind regards,

 

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

 

This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and
may not necessarily reflect the views of the Christchurch City Council.
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sender and delete the email.

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Hi Cody,

 

Hope you are well.

We are further refinement of your request.

Could you provide more examples of particular removals?

 

Kind regards,

 

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

 

This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and
may not necessarily reflect the views of the Christchurch City Council.
If you are not the correct recipient of this email please advise the
sender and delete the email.

[1]Christchurch City Council logo

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Dear Cody,

 

Thank you for your email, received on 03.05.2023. You requested the
following information, under the Local Government Official Information and
Meetings Act 1987 (LGOIMA):

 

“Why are pedestrian median refuge barriers not being replaced? Many have
been outstanding for months - in some cases, for over a year - despite
SnapSendSolve tickets being sent. Damaged ones are being removed, which
suggests that Council is aware of the issue, but then not re-installed”.

 

Please find below a response to your LGOIMA request.

 

The replacement of one refuge barrier at this location is scheduled for
the following month.

 

It can take some time before the replacement process gets started because
these frequently get driven over and we do not always know when they are
damaged until either Council Staff or Contractors report it when
inspecting the roading network. These barriers frequently disappear for a
while because they are removed for maintenance or replacement whenever one
of them is damaged.

 

Snap, send, solve can be used by the public to expedite this procedure
whenever they notice a damaged pedestrian barrier.

 

You have the right to ask the Ombudsman to investigate and review our
decision. Complaints can be sent by email to
[1][email address].

 

Publication of responses to LGOIMA requests

Please note: our LGOIMA responses may be published on the Christchurch
City Council website a month after they have been responded to, with
requesters’ personal details withheld. If you have any concerns about
this, please contact the Official Information team on
[2][Christchurch City Council request email].

 

Yours sincerely,

 

 

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

 

This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and
may not necessarily reflect the views of the Christchurch City Council.
If you are not the correct recipient of this email please advise the
sender and delete the email.

[3]Christchurch City Council logo

References

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2. mailto:[Christchurch City Council request email]
3. Christchurch City Council logo
https://ccc.govt.nz/

Hi Cody,

Thank you for contacting us.
Your inquiries will be investigated, and we will do our best to provide you a satisfactory answer.

Kind regards,

William Bloemraad
Information Coordinator
Office of the Mayor and Chief Executive

-----Original Message-----
From: Cody C <[FOI #22671 email]>
Sent: Tuesday, 9 May 2023 2:52 pm
To: Official Information <[email address]>
Subject: Re: Pedestrian median refuge barrier replacements

Dear William,

The response you have provided me is not satifactory as I have outlined that all 3 refuges are damaged. Council is clearly aware of this as all 3 have been partially removed, yet you have outlined that only 1 is programmed for replacement.

Why have the other two been missed off this response? Further, why is replacement taking months (which was my original question)?

Yours sincerely,

Cody C

-----Original Message-----

Dear Cody,

Thank you for your email, received on 03.05.2023. You requested the following information, under the Local Government Official Information and Meetings Act 1987 (LGOIMA):

"Why are pedestrian median refuge barriers not being replaced? Many have been outstanding for months - in some cases, for over a year - despite SnapSendSolve tickets being sent. Damaged ones are being removed, which suggests that Council is aware of the issue, but then not re-installed".

Please find below a response to your LGOIMA request.

The replacement of one refuge barrier at this location is scheduled for the following month.

It can take some time before the replacement process gets started because these frequently get driven over and we do not always know when they are damaged until either Council Staff or Contractors report it when inspecting the roading network. These barriers frequently disappear for a while because they are removed for maintenance or replacement whenever one of them is damaged.

Snap, send, solve can be used by the public to expedite this procedure whenever they notice a damaged pedestrian barrier.

You have the right to ask the Ombudsman to investigate and review our decision. Complaints can be sent by email to [1][email address].

Publication of responses to LGOIMA requests

Please note: our LGOIMA responses may be published on the Christchurch City Council website a month after they have been responded to, with requesters' personal details withheld. If you have any concerns about this, please contact the Official Information team on [2][Christchurch City Council request email].

Yours sincerely,

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

This electronic email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and may not necessarily reflect the views of the Christchurch City Council.
If you are not the correct recipient of this email please advise the sender and delete the email.

[3]Christchurch City Council logo

References

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2. mailto:[Christchurch City Council request email] 3. Christchurch City Council logo
https://ccc.govt.nz/

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This electronic email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed.
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[Christchurch City Council logo]<https://ccc.govt.nz/>

hide quoted sections

Dear Cody,

 

Thank you for your email, received on 15.05.2023. You requested the
following information, under the Local Government Official Information and
Meetings Act 1987 (LGOIMA):

 

“The response you have provided me is not satisfactory as I have outlined
that all 3 refuges are damaged. Council is clearly aware of this as all 3
have been partially removed, yet you have outlined that only 1 is
programmed for replacement.”.

 

Please find below a response to your LGOIMA request.

 

Only one of the three pedestrian median refuge barriers on Awatea/Wilmers
is scheduled for replacement as part of routine maintenance. The team will
check on the other two during the week to see how they are, where they
are, and whether new ones are needed. 

 

You have the right to ask the Ombudsman to investigate and review our
decision. Complaints can be sent by email to
[1][email address].

 

Publication of responses to LGOIMA requests

Please note: our LGOIMA responses may be published on the Christchurch
City Council website a month after they have been responded to, with
requesters’ personal details withheld. If you have any concerns about
this, please contact the Official Information team on
[2][Christchurch City Council request email].

 

Yours sincerely,

 

 

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

 

This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and
may not necessarily reflect the views of the Christchurch City Council.
If you are not the correct recipient of this email please advise the
sender and delete the email.

[3]Christchurch City Council logo

References

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1. mailto:[email address]
2. mailto:[Christchurch City Council request email]
3. Christchurch City Council logo
https://ccc.govt.nz/

Kia ora,



Thank you for your email.



We are handling your request under the Local Government Official
Information and Meetings Act 1987 (LGOIMA). We have forwarded it to the
appropriate Christchurch City Council staff, and we will provide a
response or update within 20 working days of the date we received your
request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.



If you have any queries, please feel free to contact me. If any additional
factors come to light which are relevant to your request, please do not
hesitate to contact me so that these can be taken into account.



Kind regards,

 

 

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

 

This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and
may not necessarily reflect the views of the Christchurch City Council.
If you are not the correct recipient of this email please advise the
sender and delete the email.

[1]Christchurch City Council logo

References

Visible links
1. Christchurch City Council logo
https://ccc.govt.nz/

Dear Cody,

 

Thank you for your email, received on 27.06.2023. You requested the
following information, under the Local Government Official Information and
Meetings Act 1987 (LGOIMA):

 

“CCC replaced a different refuge on The Runway within a few days or so
after reporting using SSS. I separately reported the three referenced
herein, as you asked, on SSS - these remain unreplaced.

Hence, my question still stands - which was "Why are pedestrian median
refuge barriers not being replaced? Many have been outstanding for months
- in some cases, for over a year - despite SnapSendSolve tickets being
sent”.

 

Please find below a response to your LGOIMA request.

 

We have contacted the relevant contractor and asked them to order in and
replace the required median refuge barriers on Awatea/Wilmers. Thank you
for bringing this to our attention.

 

You have the right to ask the Ombudsman to investigate and review our
decision. Complaints can be sent by email to
[1][email address].

 

Publication of responses to LGOIMA requests

Please note: our LGOIMA responses may be published on the Christchurch
City Council website a month after they have been responded to, with
requesters’ personal details withheld. If you have any concerns about
this, please contact the Official Information team on
[2][Christchurch City Council request email].

 

Yours sincerely,

 

 

William Bloemraad

Information Coordinator

Office of the Mayor and Chief Executive

 

This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.
The views expressed in this message are those of the individual sender and
may not necessarily reflect the views of the Christchurch City Council.
If you are not the correct recipient of this email please advise the
sender and delete the email.

[3]Christchurch City Council logo

References

Visible links
1. mailto:[email address]
2. mailto:[Christchurch City Council request email]
3. Christchurch City Council logo
https://ccc.govt.nz/