Dear Accident Compensation Corporation,

Under the provisions of the IOA, please provide me with the following information in respect of ACC's "Care Indicator" for claimants who are deemed to be 'risky' to ACC staff or otherwise. This is commonly known as the "Risky Claimant Register":

1. All ACC policies and SOP's in respect of the ACC Care Indicator and that which defines ACC's approach on risky claimants.

2. All ACC policies and SOP's as to how these claimants are deemed to be risky, by whom and thereby placed on the register and how a claimant is managed as a person deemed to be 'risky'.

3. Information as to how ACC verifies, validates and confirms that a claimant is deemed as risky and thereby placed on the ACC Care Indicator. That is, what checks and balances are in place and how is this appropriately monitored both for the Corporation and the claimant?

4. Information from ACC as to who and whom is advised/informed that a Claimant is on the Care Indicator and what information is therefore supplied to another person/agency on these issues and,is the claimant informed of this, or that this has occurred,and if not, why not.

5. Confirmation from ACC as to whether a claimant is advised that he/she or otherwise is on the care indicator register.If not, why not and on what basis is a claimant not advised or advised.

6. Information from ACC as to the number of claimants currently on the ACC Care Indicator, along with the reasons that a claimant is on the care indicator.

7. Specifically also, please advise how many sensitive claimants are on this care indicator currently.Please provide this information from the period 2000- 2014.

8. Information from ACC, including policies and SOP's as to how claimants on the care indicator are reviewed in respect of their care indicator status and,

9. How regularly are claimants reviewed, how and whom undertakes this task, along with supplying all documents/policies/SOP's etc relating to ongoing reviews of a claimants status on a care indicator.

10. Information from ACC as to how it protects claimants from malicious and from ACC employees who without a doubt on some occasions, are liars and clearly bend the truth about claimants and their perceived risk to ACC. That is, what safe guards are in place for claimants from such negative Case Managers and so on. This information should include all ACC polices and SOP's etc.

11. Are the safeguards any different for sensitive claimants or at variance to ACC's national policy and what safeguards exist particularly for sensitive claimants?

12. How many claimants, are currently formally trespassed from contacting ACC either at a Branch network level or any other section of ACC.

13. Specifically also, please separate out the number of sensitive claimants who are trespassed in the same manner.

I look forward to hearing back from you within the legislative time frames.

Thank you

Yours faithfully,

Jane Cohan

Dear Terence Routledge,

Really? You don't know what SOP's stands for?? I am surprised, with all due respect.

The acronym SOP: "Standing Operating Procedures" - SOP's, or Standing Orders in other Govt. speak

I trust this alleviates your 'uncertainty'.

Yours sincerely,

Jane Cohan