Dear Accident Compensation Corporation,

1. What is the Job Description of a Branch Advisory Psychology attached to ACC's SCU?
2. In this insurance role at SCU, how do BAP's uphold their own code of ethics?
The Code of Ethics identifies four ethical principles:
1. Respect for the dignity of persons and peoples.
2. Responsible caring.
3. Integrity of relationships.
4. Social justice and responsibility to society.
Surely these codes are in conflict with scu core goals and practices?
3. How often do SCU BAP's provide training and education to SCU staff on how to treat and deal with clients who have diagnosed mental injuries?
4. What practices are in place when BAP's interpret psychiatrists report and make recommendations? (Are they expected to check with an assessor if they are unsure?)
5. If BAP's make calls that result in quantifiable harm for scu clients what means of redress is there?
6. Whom in the chain of management are BAP's accountable to? Who checks BAP's interpretation of psychiatrist reports and opining? What checks and balances are in place?

Yours faithfully,

Gladys Webster

Dear Terence Routledge,

THank you for your response. This is not a large amount of information. Number 1 is an SCU Job Description of a BAP contrasting their code of ethics with an insurance code of ethics.
Number 2 is asking how the BAP fulfills the roles and responsibilities they carry to 'first do no harm' and 'advocate' when they are working in a Unit that declines most of the annual 12,000 claims made. BAP's ultimately make the accept or decline decision based on an assessors report. Of 12,000 claims made annually under 400 to date in this country receive entitlements. (See earlier OIA request). Treatment is calculated in a different manner.

Yours sincerely,

Gladys Webster