Care Indicator - AKA Risky Claimant Register
Jane Cohan made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: Jane Cohan
Dear Accident Compensation Corporation,
Under the provisions of the IOA, please provide me with the following information in respect of ACC's "Care Indicator" for claimants who are deemed to be 'risky' to ACC staff or otherwise. This is commonly known as the "Risky Claimant Register":
1. All ACC policies and SOP's in respect of the ACC Care Indicator and that which defines ACC's approach on risky claimants.
2. All ACC policies and SOP's as to how these claimants are deemed to be risky, by whom and thereby placed on the register and how a claimant is managed as a person deemed to be 'risky'.
3. Information as to how ACC verifies, validates and confirms that a claimant is deemed as risky and thereby placed on the ACC Care Indicator. That is, what checks and balances are in place and how is this appropriately monitored both for the Corporation and the claimant?
4. Information from ACC as to who and whom is advised/informed that a Claimant is on the Care Indicator and what information is therefore supplied to another person/agency on these issues and,is the claimant informed of this, or that this has occurred,and if not, why not.
5. Confirmation from ACC as to whether a claimant is advised that he/she or otherwise is on the care indicator register.If not, why not and on what basis is a claimant not advised or advised.
6. Information from ACC as to the number of claimants currently on the ACC Care Indicator, along with the reasons that a claimant is on the care indicator.
7. Specifically also, please advise how many sensitive claimants are on this care indicator currently.Please provide this information from the period 2000- 2014.
8. Information from ACC, including policies and SOP's as to how claimants on the care indicator are reviewed in respect of their care indicator status and,
9. How regularly are claimants reviewed, how and whom undertakes this task, along with supplying all documents/policies/SOP's etc relating to ongoing reviews of a claimants status on a care indicator.
10. Information from ACC as to how it protects claimants from malicious and from ACC employees who without a doubt on some occasions, are liars and clearly bend the truth about claimants and their perceived risk to ACC. That is, what safe guards are in place for claimants from such negative Case Managers and so on. This information should include all ACC polices and SOP's etc.
11. Are the safeguards any different for sensitive claimants or at variance to ACC's national policy and what safeguards exist particularly for sensitive claimants?
12. How many claimants, are currently formally trespassed from contacting ACC either at a Branch network level or any other section of ACC.
13. Specifically also, please separate out the number of sensitive claimants who are trespassed in the same manner.
I look forward to hearing back from you within the legislative time frames.
Thank you
Yours faithfully,
Jane Cohan
From: Terence Routledge
Accident Compensation Corporation
Good afternoon Ms Cohan
Please find attached a letter acknowledging your request for official
information.
In your request you ask for SOP’s. I am not certain to what this acronym
refers. So we are able to fully respond to your request, please clarify
what sort of document you mean by this.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
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From: Jane Cohan
Dear Terence Routledge,
Really? You don't know what SOP's stands for?? I am surprised, with all due respect.
The acronym SOP: "Standing Operating Procedures" - SOP's, or Standing Orders in other Govt. speak
I trust this alleviates your 'uncertainty'.
Yours sincerely,
Jane Cohan
From: Terence Routledge
Accident Compensation Corporation
Good morning Ms Cohan
Please find attached a notice of time extension for your request of 12
August 2014.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
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From: Claire Stearne
Accident Compensation Corporation
Dear Ms Cohan
Please find attached a response to your request for information.
Regards, Claire Stearne
Claire Stearne, Acting Team Manager, ACC
ACC / Government Services / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
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Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence