Dear Accident Compensation Corporation,

1. When sensitive information is released (unauthorised from the client) by ACC (or their third parties) to employers which results in shame, horror and further trauma to clients and loss of employment contracts, how is this remedied?

2. Under law which agencies can clients go to for redress as ACC to date sees no wrong in their actions?

3. How does this kind of release of personal sensitive information stop happening? Perhaps it is tactical by ACC to further harm scu clients receiving weekly compensation?

4. Surely if staff were treating clients as people this kind of trauma would not occur? Which staff member would authorise a report containing sensitive information about them to be released to their employer ACC? Surely ACC needs to up it's game and show clients some respect!

Yours faithfully,

Gladys Webster

Dear Terence Routledge,

Thank you for your initial response. This is not about when a client has requested information. This is about when ACC releases personal and sensitive information in a RTW plan to an employer without consent, including counseling records. This action of ACC's must place terror into the heart of every New Zealander when privacy breaches are so callous and cavalier.
The devastation of this on the person and the resulting loss of contract is directly attributable to ACC actions releasing confidential information regarding a claimant it had no right to. What is the manner of re-dress and how can this privacy breach be prevented from happening again?

Yours sincerely,

Gladys Webster