Tçnâ koe Mike,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 24 March 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

-----Original Message-----
From: Mike <[FOI #18656 email]>
Sent: Thursday, 24 February 2022 11:41 AM
To: OIA <[email address]>
Subject: Official Information request - Summary statistics of Births Deaths and Marriages contact center operations

[You don't often get email from [FOI #18656 email]. Learn why this is important at http://aka.ms/LearnAboutSenderIdentifica...

Dear Department of Internal Affairs,

Under the OIA, please provide:
- the number of calls to the Births Deaths and Marriages number (0800 22 52 52) between 1 and 24 february, by day, that were answered by a person (i.e. not resolved through the automated menu)
- the number of staff on duty by day
- the average handle time of calls by day
- the number of calls that were terminated by customers after waiting longer than 20 minutes

Yours faithfully,

Mike

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Kia ora Mike

 

Please find attached the response to your Official Information Act
Request.

 

Ngā mihi

 

Huey Lim| Advisor Official Correspondence
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington

[1]www.dia.govt.nz

[2]cid:image001.png@01D3579F.2FF9E840

 

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