Delays to roll-out of "AT HOP Day Pass"

Nigel Jones made this Official Information request to Auckland Transport

The request was successful.

From: Nigel Jones

Dear Auckland Transport,

The Board Report for Item 8 of the Public section of April Auckland Transport included the following statement in regards to the launch of an "AT Hop Daily Pass" that would replace the Discovery Pass that was in open circulation prior to the AT Hop rollout (my understanding is that this is barely available now):

"Testing of a new AT HOP Day Pass is underway for targeted introduction by May 2014 across bus, rail and ferry. The pass will offer greater flexibility through three separate geographic zones compared with the existing and to be withdrawn paper Discovery Day Pass. Existing Discovery Day Pass will remain in market until at least 31st May, to ensure customers still have access to multi-modal travel product." (Page 31, Retrieved 21 May 2014 from https://at.govt.nz/media/417390/8-Chief-...)

As we are well into May and the statement implies 'targeted introduction by May 2014', I think it's fair to say that the project has been delayed in some way, therefore I'm interested in any correspondence related to:

- Information from either session of the board meeting on 29 April 2014 that may provide insight into reasons for delays of this project.
- Internal communications relating to delays on the AT Hop Day Pass project

Yours faithfully,

Nigel Jones

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From: Info (AT)

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Attachment CAS 285284 S9J5K0 Ack.pdf
37K Download View as HTML


Good morning Mr Jones,

Please find attached an acknowledgement for information requested from
Auckland Transport under the Local Government Official Information and
Meetings Act 1987.

 

Kind regards

 

Jo Garwood | Auckland Transport
6 Henderson Valley Rd, Henderson, Auckland 0612
Private Bag 92250, Auckland 1142

P 09 355 3553 | F 09 355 3550 | [1]www.aucklandtransport.govt.nz

WARNING This email may contain information which is CONFIDENTIAL and may
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From: Nigel Jones

Good Afternoon Jo/Colin,

While I'm not surprised that there is nothing from Thales in the set of documents provided (as technically that is not internal communications), I do suspect that there may be a missing document and would appreciate if you could quickly get back to me.

In particular, I'm surprised that there is nothing from the AIFS team requesting that the originally quoted text be dropped from the board report, or for a replacement briefing be provided to the AT Broad for future meetings as at the quoted text conspicuously disappeared from last months meeting.

Yours sincerely,

Nigel Jones

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From: Nigel Jones

Dear Auckland Transport,

In addition to my previous reply, while discussing your LGOIMA response, and after writing about it, it was pointed out to me that FYI's automatic PDF-to-text scripts have found your blackout to be ineffective (it seems upon investigation that you've set background & foreground to black, instead when the PDF's were converted to plain text, the text was exposed.

I've already relayed a message via the contact centre about this, but since then the fyi.org.nz admins have hidden the request from public view until you can resend properly redacted copies of the files, at which time they will delete the previous copies and republish the request.

Yours sincerely,

Nigel Jones

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From: CustomerLiaison (AT)


Attachment image002.png
47K Download

Attachment Status Update for AIFS Day Pass implmentation.pdf
300K Download View as HTML

Attachment Daily Pass project status report 6 May.pdf
274K Download View as HTML

Attachment Daily Pass Project Status Report 06May.pdf
248K Download View as HTML

Attachment Day Pass Test status.pdf
517K Download View as HTML

Attachment CAS 285284 S9J5K0 Final.pdf
73K Download View as HTML


 

Good afternoon Mr Jones,

 

Please find attached the updated version of the information requested
under the Local Government Official Information and Meetings Act 1987 from
Auckland Transport.

 

Kind regards

 

 

 

Jo Garwood | Customer Liaison
Advisor
6 Henderson Valley Rd,
Henderson, Auckland 0612 [2]Description:
Private Bag 92250, Auckland 1142 http://www.aucklandtransport.govt.nz/Sit...

P 09 366 6400 | F 09 355 3550 |
[1]www.aucklandtransport.govt.nz

 

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

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From: CustomerLiaison (AT)


Attachment image001.jpg
7K Download

Attachment SM AT HOP Pass FU Jones 315765 315748.pdf
89K Download View as HTML


Dear Mr Jones

 

Thank you for your correspondence of 19 June 2014 in reply to our LGOIMA
response dated 19 June 2014.

 

Please refer to the attached response from our Public Transport Group
Manager Mark Lambert for your perusal.

 

 

 

Kind regards,

 

Kasun | Customer Liaison Advisor [2]Description: Description:
6 Henderson Valley Road, Henderson, Waitakere Description: Description:
0612 Description: Description:
Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Email-Signature
 

Phone 09 447 4596 | Fax 09 355 3550

[1]www.aucklandtransport.govt.nz |

 

 

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

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