6 Henderson Valley Road, Henderson, Auckland 0612
Private Bag 92250, Auckland 1142, New Zealand
09 355 3553 Fax
09 355 3550
30 June 2014
[FYI request #1704 email]
Dear Mr Jones Subject: AT HOP Day Pass LGOIMA Follow Up
Customer Reference Number: CAS-315748
Thank you for your correspondence of 19 June 2014 in reply to our LGOIMA response dated 19 June 2014.
I can confirm there is no further documentation concerning the timing of the Day Pass release between Auckland
Transport and Thales, nor any missing documentation internally requesting the Day Pass be removed from the
monthly Auckland Transport Board Report. We have previously advised the following:
Through the process of detailed testing various technical issues emerged which required resolving
before a product was launched in-market. This is a normal process for any technology/software
development project and is an iterative process – therefore until all issues are bottomed out, go-live or
launch dates can only be indicative/targets.
At no point during this process was a definitive launch date promised to the public – as such the
resulting “delays” were based around internal targeted timelines.
Further to this, at the time of writing the Board report in question, testing deadlines to fully resolve the technical
issues were not fully determined and therefore an update on the timeline was not provided.
I trust this information clarifies your additional queries.
Mark Lambert Group Manager Public Transport