Kia ora Alice,

Your request has been forwarded to the appropriate team in Auckland
Transport to respond to. We hope to respond to your request as soon as
possible, but not later than 1 November 2021, which is 20 working days
after the day your request was received. We will contact you if we require
clarification of your request, more time to respond, or if your requested
information is held by another agency.

Your case is being managed by Varsha, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-452161-G0R2C3.

Ngâ mihi,

Pablo | Customer Care Coordinator
Customer Care – Case Management
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | E [1][email address] or
[2][email address]
[3]www.at.govt.nz
[4]cid:image008.jpg@01D4DF26.CF144370
[5]cid:image002.jpg@01D2927A.134A0850[6]cid:image003.jpg@01D2927A.134A0850 [7]cid:image004.jpg@01D2927A.134A0850 [8]cid:image005.jpg@01D2927A.134A0850[9]cid:image006.jpg@01D2927A.134A0850

-----Original Message-----
From: Alice Jenkinson <[FOI #17001 email]>
Sent: Friday, 1 October 2021 5:22 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Breakdown of number of trips
undertaken by Total Mobility scheme members

Dear Auckland Transport,

I am writing to request a breakdown of the number of individual trips
undertaken by members of the Total Mobility scheme in the Auckland region,
where a scheme member's Total Mobility card is swiped (or used to tag
on/off as an AT HOP card) for the trip, broken down per week, since the
1st of January 2019.

If it is possible to do so, please provide this information broken down by
the number of public transport trips, versus the number of subsidized taxi
trips. Please provide this information in the form of an Excel spreadsheet
file.

Yours faithfully,
Alice Jenkinson

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[10][FOI #17001 email]

Is [11][Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
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Disclaimer: This message and any reply that you make will be published on
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [14]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [15]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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hide quoted sections

Kia ora Alice, 

 

I’m the LGOIMA Business Partner who’s looking into your case

 

My name is Varsha and I’m a LGOIMA Business Partner at Auckland Transport.

Thank you for your request on 1 October 2021 for information about the
Total Mobility Scheme.  

Your request as it is currently framed requesting for data broken down by
week will be very difficult to meet without substantial collation. Unless
your request is amended, we may have to refuse it under section 17(f) of
the LGOIMA, which applies where the information cannot be made available
without substantial collation or research. Please let us know before 15
October 2021 whether you are prepared to amend your request and, if so,
how. Below is a detailed explanation of a charge and non-charge option. 

Charge option

If we were to answer your request as it’s currently framed and generated a
week-by-week report, it would take us 12 hours to gather the information.
The first 5 hours are provided for free by Auckland Transport, and
thereafter we charge at $47.50 per half hour.

We reached the total of 12 hours by estimating it would take us 5 minutes
per report to go through approximately 140 reports, this equals to 700
minutes, or just under 12 hours. If you want to pay for the information
please let us know and we will consider this when we make our decision. 

Non chargeable option

If you were to refine your request for example to monthly report, then the
data is consolidated into one report. With 5 minutes per report times 33
which comes equals to 165 minutes or just under 3 hours.

Please let me know by 15 October what option you would like to proceed
with. or if you would like to refine this part of your request. 

You are able to seek an investigation and review by the Ombudsman of this
extension. Information about how to make a complaint is available
at [1]www.ombudsman.parliament.nz or freephone 0800 802 602.

The quickest way to get this to us, is to reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

Ngā mihi,

 

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
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2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Alice 

 

I’ve attached the official information you asked for

On 1/10/2021  you asked for information. 

 

I’ve attached a response from Phil Wratt, who is our Engagement Manager
for Customer Care. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
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2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/