Printed from https://fyi.org.nz/request/15715-mt-wellington-interchange-improvements-methodology-behind-pedestrian-demand on November 04, 2025 20:59

Mt Wellington Interchange improvements - methodology behind pedestrian demand

Damian Light made this Official Information request to Auckland Transport

The request was partially successful.

From: Damian Light

Dear Auckland Transport,

According the the Auckland Transport projects page, there are improvements being made to the Mt Wellington Interchange (NOP1819-012b).

Twice within the Community Feedback section it is stated that AT "investigations have shown that no pedestrian desire line was observed at this location". It also states twice that AT "will look at improvements to pedestrian connections in the future once demand increases."

I would like to understand the methodology used to determine the "absence of noted demand":

a) what was the methodology used? If there is a policy/procedure/guideline that would be helpful, otherwise a written description of the process used including any quantitative or qualitative components.

b) where else is this methodology used in Auckland, New Zealand and/or worldwide?

c) how this methodology compares to that used to estimate vehicle demands? Particularly in reference to margin of error or accuracy.

d) all documents relating to the methodology used for this project (NOP1819-012b) including (although not limited to) research, data capture and surveys undertaken.

e) what level of demand would be required in this area to initiate "improvements to pedestrian connections in the future"?

Yours faithfully,

Damian Light

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From: AT Official Information (AT)
Auckland Transport

 
Kia ora Damian,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 8 June 2021 about Mt Wellington Interchange
improvements.

We hope to respond to your request as soon as possible, but not later than
6 July 2021, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Varsha, who is one of our LGOIMA Business
partner. If you have any further queries, you can contact the team on (09)
355 3553 during business hours, quoting Local Government Official
Information request number CAS-385494-L7K4W9.

Ngâ mihi,

Simran | Customer Care Coordinator
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
www.at.govt.nz

  
 

show quoted sections

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From: AT Official Information (AT)
Auckland Transport

Attachment Auckland Transport CAS 385494 L7K4W9.pdf
119K Download View as HTML

Attachment Mt Wellington Interchange Peds Survey Sep 2018.xlsx
3.0M Download View as HTML

Kia ora Damian 

 

I’ve attached the official information you asked for

On 8/06/2021 you asked for information about Mount Wellington Interchange
improvements. 

 

I’ve attached a response by Melanie Alexander, who is our Acting Group
Manager for Network Management. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
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may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

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