Tēnā koe Kay,

Thank you for your enquiry, which the Department received on Friday 29 January 2021. The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 1 March 2021

You may be interested in this recent response on a similar topic: https://fyi.org.nz/request/14230-nz-citi...

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngā mihi

Michelle Reed  (she/her)
Lead Advisor – Official Correspondence | Governance, Risk & Assurance
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook

-----Original Message-----
From: Kay <[FOI #14576 email]>
Sent: Friday, 29 January 2021 2:38 PM
To: OIA <[email address]>
Subject: Official Information request - Why there is delay processing citizenship applications

Dear Department of Internal Affairs,
I am writing this to ask about the delays processing applications for citizenship by grant.

I’ve known many people who applied & approved within 3 weeks of time but some other are still waiting to be allocated to a case officer.

This is completely unfair & should be raised with Ombudsman.

Yours faithfully,

Kay

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #14576 email]

Is [DIA request email] the wrong address for Official Information requests to Department of Internal Affairs? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections

Tēnā koe Kay,

 

Please see attached for the response to your Official Information Act 1982
request.

 

Ngā mihi,

 

Louise Walton [1](she/her)

Advisor Official Correspondence | Branch Development and Support | Te Waka
Aukaha

Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua 

[2]www.dia.govt.nz

[3]Logo-test

 

References

Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/

Tēnā koe Kay,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 29 April 2021

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nāku nā,

Michelle Reed  (she/her)  
Lead Advisor – Official Correspondence | Governance, Risk & Assurance 
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook

-----Original Message-----
From: Kay <[FYI request #14576 email]>
Sent: Saturday, 27 March 2021 8:22 AM
To: SDO Official Correspondence <[email address]>
Subject: Re: Official Information Act 1982 request

Dear SDO Official Correspondence,

I’m still waiting for your response for the following;

The Department is currently looking further into your concerns regarding potential discrepancies in the timeframes for processing citizenship applications. We will advise you of the outcome of this as soon as practicable.

Also, I rang your contact centre recently and they quoted department is taking 17 months to complete an application. I raised few points that some of my friends received their citizenship within 3 weeks & one of them got approval with 5 days. I KNOW EVERY APPLICATION IS DIFFERENT but there shouldn’t be longer wait times for the others. I don’t why the department is being so unfair with the others.

Also, she mentioned your friends must have been lucky coz they got their approval so fast. That is so unrealistic answer?

When I responded that you’re saying that we must’ve been the unlucky ones & surprisingly she responded with YES. She was so confident in saying that oh! You gonna get a case officer assigned to a case officer by August.

Alright! Please tell me if you are marking applications to be allocated to case officer? Like my application is already marked to be assigned to case officer in August.

Please ask your staff to provide us with realistic & honest answers. There is something going on behind the scenes which obviously doesn’t look nice.

Yours sincerely,

Kay

hide quoted sections

Tēnā koe Kay,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 29 April 2021

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nāku nā,

Michelle Reed  (she/her)  
Lead Advisor – Official Correspondence | Governance, Risk & Assurance 
Te Urungi Organisational Strategy and Performance
dia.govt.nz | Facebook

-----Original Message-----
From: Kay <[FYI request #14576 email]>
Sent: Saturday, 27 March 2021 8:22 AM
To: SDO Official Correspondence <[email address]>
Subject: Re: Official Information Act 1982 request

Dear SDO Official Correspondence,

I’m still waiting for your response for the following;

The Department is currently looking further into your concerns regarding potential discrepancies in the timeframes for processing citizenship applications. We will advise you of the outcome of this as soon as practicable.

Also, I rang your contact centre recently and they quoted department is taking 17 months to complete an application. I raised few points that some of my friends received their citizenship within 3 weeks & one of them got approval with 5 days. I KNOW EVERY APPLICATION IS DIFFERENT but there shouldn’t be longer wait times for the others. I don’t why the department is being so unfair with the others.

Also, she mentioned your friends must have been lucky coz they got their approval so fast. That is so unrealistic answer?

When I responded that you’re saying that we must’ve been the unlucky ones & surprisingly she responded with YES. She was so confident in saying that oh! You gonna get a case officer assigned to a case officer by August.

Alright! Please tell me if you are marking applications to be allocated to case officer? Like my application is already marked to be assigned to case officer in August.

Please ask your staff to provide us with realistic & honest answers. There is something going on behind the scenes which obviously doesn’t look nice.

Yours sincerely,

Kay

hide quoted sections

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Tēnā koe Kay,

 

Please see attached for the response to your Official Information Act 1982
request.

 

Ngā mihi,

 

Louise Walton [1](she/her)

Advisor Official Correspondence | Operations | Te Waka Aukaha

Service Delivery and Operations|Kāwai ki te Iwi
The Department of Internal Affairs | Te Tari Taiwhenua 

[2]www.dia.govt.nz

[3]Logo-test

 

References

Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/