Kia ora Blaize,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 31 July 2020 about Correspondence regarding the decision
to keep Botany Town Centre and Manukau Train Station Customer Service
Centres closed.

We hope to respond to your request as soon as possible, but not later than
28 August 2020, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Varsha, who is one of our LGOIMA Business
partner. If you have any further queries, you can contact the team on (09)
355 3553 during business hours, quoting Local Government Official
Information request number CAS-191110-C4Z7Q3.

Ngâ mihi,

Simran | Customer Care Coordinator
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
www.at.govt.nz

  

-----Original Message-----
From: Blaize McCabe <[FOI #13433 email]>
Sent: Friday, 31 July 2020 5:59 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Closure of AT Customer Service
Centres

Dear Auckland Transport,

Please provide information about the reasons for the decision to keep some
AT Customer Service Centres (Botany Town Centre and Manukau Train Station)
closed until further notice. Please also provide all communications AT
holds regarding the decision to keep these customer service centres
closed, and any information regarding Auckland Transports plans to reopen
these Service Centres.

Yours faithfully,

Blaize McCabe

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[1][FOI #13433 email]

Is [2][Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
this form:
[3]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. For the latest information and advice from
Auckland Transport go to
https://at.govt.nz/bus-train-ferry/servi....
For Ministry of Health updates go to
https://www.health.govt.nz/our-work/dise....

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. mailto:[FOI #13433 email]
2. mailto:[Auckland Transport request email]
3. https://urldefense.com/v3/__https:/fyi.o...
4. https://urldefense.com/v3/__https:/fyi.o...

hide quoted sections

Kia ora Blaize 

 

I’ve attached the official information you asked for

 

On 31/07/2020 you asked for information about the closures of AT Customer
Service Centre’s in Botany Town Centre and Manukau Train Station.

 

I’ve attached a response from Logan Christian, who is our Group Manager
for Customer Services. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

-----Original Message-----
From: Blaize McCabe <[FOI #13433 email]> 
Sent: Friday, 31 July 2020 5:59 p.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Closure of AT Customer Service
Centres
Dear Auckland Transport,
Please provide information about the reasons for the decision to keep some
AT Customer Service Centres (Botany Town Centre and Manukau Train Station)
closed until further notice. Please also provide all communications AT
holds regarding the decision to keep these customer service centres
closed, and any information regarding Auckland Transports plans to reopen
these Service Centres.
Yours faithfully,
Blaize McCabe

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. For the latest information and advice from
Auckland Transport go to
https://at.govt.nz/bus-train-ferry/servi....
For Ministry of Health updates go to
https://www.health.govt.nz/our-work/dise....

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz

hide quoted sections

Good morning Blaize,

My apologies - I had overlooked this part of your request. I will get this information to you as soon as possible.

Kind regards,
Varsha
LGOIMA Business Partner

-----Original Message-----
From: Blaize McCabe <[FOI #13433 email]>
Sent: Thursday, 13 August 2020 4:55 PM
To: AT Official Information (AT) <[email address]>
Subject: Re: Here’s the official information you asked for (case number CAS-191110-C4Z7Q3 ) CRM:000

Dear AT Official Information (AT),
Thank you for this, however, my original request also included a request for all communications AT holds regarding the decision to keep the customer service centres closed. Can I please get an update on when I should be expecting this?

Yours sincerely,

Blaize McCabe

-----Original Message-----

Kia ora Blaize 

I’ve attached the official information you asked for

On 31/07/2020 you asked for information about the closures of AT Customer Service Centre’s in Botany Town Centre and Manukau Train Station.

I’ve attached a response from Logan Christian, who is our Group Manager for Customer Services.

Should you believe that we have not dealt with your request appropriately, you are able to make a complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA Act and seek an investigation and review in regard to this matter.

You can contact the Ombudsman at [1]https://urldefense.com/v3/__http://www.o... or freephone 0800 802 602.

Ngā mihi

Varsha 

LGOIMA Business Partner 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]http://www.at.govt.nz

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #13433 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be confidential and subject to legal privilege. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments; any use, disclosure or copying of this message or attachments is prohibited. Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland Transport.

hide quoted sections

Kia ora Blaize,
 
Thank you for your patience with this request. 
 
I've attached a response from Logan Christian, who is our Group Manager
for Customer Services. 
 
Should you believe that we have not dealt with your request
appropriately,  you are able to make a complaint to the Office of the
Ombudsman in  accordance with section 27(3) of the LGOIMA Act and seek an
investigation  and review in regard to this matter.
 
Kind regards,
Varsha
LGOIMA Business Partner 
 
 

------------------- Original Message -------------------
From: AT Official Information #;
Received: Fri Aug 14 2020 09:08:41 GMT+1200 (New Zealand Standard Time)
To: Blaize McCabe;
Cc: [email address]; AT Official Information #; LGOIMA;
Subject: RE: Here’s the official information you asked for (case number
CAS-191110-C4Z7Q3 ) CRM:000557598

Good morning Blaize,

My apologies - I had overlooked this part of your request. I will get this
information to you as soon as possible.

Kind regards,
Varsha
LGOIMA Business Partner

-----Original Message-----
From: Blaize McCabe <[FOI #13433 email]>
Sent: Thursday, 13 August 2020 4:55 PM
To: AT Official Information (AT) <[email address]>
Subject: Re: Here’s the official information you asked for (case number
CAS-191110-C4Z7Q3 ) CRM:000

Dear AT Official Information (AT),
Thank you for this, however, my original request also included a request
for all communications AT holds regarding the decision to keep the
customer service centres closed. Can I please get an update on when I
should be expecting this?

Yours sincerely,

Blaize McCabe

-----Original Message-----

Kia ora Blaize 

  

 I’ve attached the official information you asked for

  

 On 31/07/2020 you asked for information about the closures of AT
Customer  Service Centre’s in Botany Town Centre and Manukau Train
Station.

  

 I’ve attached a response from Logan Christian, who is our Group Manager 
for Customer Services. 

  

 Should you believe that we have not dealt with your request
appropriately,  you are able to make a complaint to the Office of the
Ombudsman in  accordance with section 27(3) of the LGOIMA Act and seek an
investigation  and review in regard to this matter.

  

 You can contact the Ombudsman at
[1]https://urldefense.com/v3/__http://www.o...
or  freephone 0800 802 602.

  

 Ngā mihi

 Varsha 

 LGOIMA Business Partner 

  

 Auckland Transport

 20 Viaduct Harbour Avenue, Auckland 1010

 [2]http://www.at.govt.nz

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #13433 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[1]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.com/v3/__https://fyi....

hide quoted sections