This is an HTML version of an attachment to the Official Information request 'Closure of AT Customer Service Centres'.



 
20 Viaduct Harbour Avenue Auckland 1010 
Private Bag 92250, Auckland 1142, New Zealand 
Ph 09 355 3553   Fax 09 355 3550 
26 August 2020 
Blaize McCabe 
[FYI request #13433 email] 
 
Kia ora Blaize 
The information you requested - CAS-191110-C4Z7Q3 
Thank you for your request for information dated 31 July 2020 asking for all communications 
AT holds regarding the decision to keep these customer service centres closed, and any 
information regarding Auckland Transports plans to reopen these Service Centres. 
Our apologies for the oversight in your previous request. I have attached all the 
correspondence we hold regarding the decision to keep these customer service centres 
closed.  
In my previous response, with Auckland being back in COVID-19 alert level 3, AT now has 
no plans to open the Botany customer service centre (CSC). The Manukau Train Station 
platform CSC wil  remain closed with the full services provided out of the main Manukau 
CSC located in the Bus Station. Therefore, this part of your request is refused under section 
17(e) of the LGOIMA, because this information does not exist.  
 
Should you believe that we have not responded appropriately to your request, you are able 
to make a complaint to the Office of the Ombudsman in accordance with section 27(3) of the 
LGOIMA Act, and seek an investigation and review in regard to this matter. 
Yours sincerely 
 
 
Logan Christian 
Group Manager 
Customer Services 
 
Encl: 
Auckland Transport - CAS-191110-C4Z7Q3 correspondence.pdf 
 
aucklandtransport.govt.nz 

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