20 Viaduct Harbour Avenue Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553
Fax 09 355 3550
26 August 2020
Blaize McCabe
[FYI request #13433 email]
Kia ora Blaize
The information you requested - CAS-191110-C4Z7Q3
Thank you for your request for information dated 31 July 2020 asking for all communications
AT holds regarding the decision to keep these customer service centres closed, and any
information regarding Auckland Transports plans to reopen these Service Centres.
Our apologies for the oversight in your previous request. I have attached all the
correspondence we hold regarding the decision to keep these customer service centres
closed.
In my previous response, with Auckland being back in COVID-19 alert level 3, AT now has
no plans to open the Botany customer service centre (CSC). The Manukau Train Station
platform CSC wil remain closed with the full services provided out of the main Manukau
CSC located in the Bus Station. Therefore, this part of your request is refused under section
17(e) of the LGOIMA, because this information does not exist.
Should you believe that we have not responded appropriately to your request, you are able
to make a complaint to the Office of the Ombudsman in accordance with section 27(3) of the
LGOIMA Act, and seek an investigation and review in regard to this matter.
Yours sincerely
Logan Christian
Group Manager
Customer Services
Encl: Auckland Transport - CAS-191110-C4Z7Q3 correspondence.pdf
aucklandtransport.govt.nz
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