This is an HTML version of an attachment to the Official Information request 'Closure of AT Customer Service Centres'.


 
20 Viaduct Harbour Avenue Auckland 1010 
Private Bag 92250, Auckland 1142, New Zealand 
Ph 09 355 3553   Fax 09 355 3550 
13 August 2020 
Blaize McCabe 
[FYI request #13433 email] 
 
Kia ora Blaize 
The information you requested - CAS-191110-C4Z7Q3 
Thank you for your request for information dated 31 July 2020 asking for information about 
the closures of AT Customer Service Centre’s in Botany Town Centre and Manukau Train 
Station.  
Auckland Transport (AT) had two customer service centres (CSC) operating out of Manukau 
Train Station. AT set up a small port-o-com on the platform, not in the main customer service 
centre upstairs as that had stopped operating after the Manukau Bus station customer 
service centre entered service.   
Closure of Manukau Train Station and Botany Customer Service Centres 
The decision to keep Botany and Manukau Train Station platform customer service centres 
closed was made as part of our response to COVID-19 lockdown for the following reasons: 
•  To ensure our employees’ health, safety and wellbeing  
•  the remobilising of our service centre network post lockdown in April 2020 
•  New Zealand remaining at a COVID-19 alert level 1 (at the time) and the uncertainty in 
COVID-19 status into the future and any resurgence and level changes 
•  the increased requirement around personal hygiene 
•  access to hot and cold running water/drainage 
•  The facility being a Port-o-com / prefab style unit. This was not considered as 
operationally suitable to ensure staff hygiene or social distancing requirements in the 
current COVID-19 environment could be achieved 
•  The close proximity / ease of access to alternative AT HOP service options for 
customers. 
 
Plans to reopen 
With Auckland now in COVID-19 alert level 3, AT now has no plans to open the Botany 
CSC. The Manukau Train Station platform CSC wil  remain closed with the full services 
provided out of the main Manukau CSC located in the Bus Station. 
 
 
aucklandtransport.govt.nz 




 
 
Should you believe that we have not responded appropriately to your request, you are able 
to make a complaint to the Office of the Ombudsman in accordance with section 27(3) of the 
LGOIMA Act, and seek an investigation and review in regard to this matter. 
Yours sincerely 
 
 
Logan Christian 
Group Manager 
Customer Services 
 
 
 
 

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