This is an HTML version of an attachment to the Official Information request 'Closure of AT Customer Service Centres'.






From:
Richard Griggs (AT)
To:
Theo Thomas (AT)
Subject:
FW: FOR REVIEW: CSC Closure - Draft Need2Know Comm
Date:
Friday, 14 August 2020 09:37:41
Attachments:
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I found this
 
Regards
 
Richard Griggs | Manager – Customer Care – Retail Channels

AT HOP | Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
DDI +64 9 4487437 | M +64 21 568198
[email address] | www.at.govt.nz
Description: AT HOP email signature
 
 
We all have an important part to play in helping to reduce the spread of COVID-19 in our
communities. For the latest information and advice from Auckland Transport go to
https://at.govt.nz/bus-train-ferry/service-announcements/covid-19/
For Ministry of Health updates go to https://www.health.govt.nz/our-work/diseases-and-
conditions/covid-19-novel-coronavirus.
 
From: Angela P Robinson <[email address]> 
Sent: Friday, 20 March 2020 2:20 p.m.
To: Jo Stansfield (AT) <[email address]>; Teresa Burnett (AT)
<[email address]>; Richard Griggs (AT) <[email address]>; Annabel Maule
(AT) <[email address]>
Cc: Nahri Salim (AT) <[email address]>; Steph Hill (AT) <[email address]>
Subject: RE: FOR REVIEW: CSC Closure - Draft Need2Know Comm
 
Some of our Customer Service Centres will close temporarily
 
From later today, our Customer Service Centres in Botany and AUT will be closing temporarily.
The Customer Service Centres in Britomart and New Lynn will also close, however, the ticketing
facilities in these sites will remain open.
 
This decision was taken to protect the safety of our people, because we couldn’t easily follow
Government advice on physical distancing, either due to the lack of a glass barrier separating
customers from our people, or the sites are too small to be able to create sufficient physical
distancing between team members. All other sites remain operational.
 
We’re talking to those affected individually to make arrangements for them to support our
customers on other sites.


 
We’ll be constantly reviewing the health and safety of our people and customers, and working to
keep them safer.
 
 
From: Jo Stansfield (AT) <[email address]
Sent: Friday, 20 March 2020 2:13 p.m.
To: Teresa Burnett (AT) <[email address]>; Angela P Robinson
<[email address]>; Richard Griggs (AT) <[email address]>; Annabel
Maule (AT) <[email address]>
Cc: Nahri Salim (AT) <[email address]>; Steph Hill (AT) <[email address]>
Subject: RE: FOR REVIEW: CSC Closure - Draft Need2Know Comm
 
Great, as long as it doesn’t go out before 3 I’m happy
 
I don’t get to everyone until then
 
 
Ngā mihi,
 
J
 
 
Jo Stansfield 
| Group Manager Customer Services
20 Viaduct Harbour
Auckland CBD 1010
DDI 09 447 4189
MOB 027 277 4743
www.at.govt.nz | [email address]
 
 
 
 
From: Teresa Burnett (AT) <[email address]
Sent: Friday, 20 March 2020 2:12 p.m.
To: Angela P Robinson <[email address]>; Jo Stansfield (AT)
<[email address]>; Richard Griggs (AT) <[email address]>; Annabel Maule
(AT) <[email address]>
Cc: Nahri Salim (AT) <[email address]>; Steph Hill (AT) <[email address]>
Subject: RE: FOR REVIEW: CSC Closure - Draft Need2Know Comm
 
Just to be clear this isn’t a standalone N2K and will be part of a large one Bell is sending. Also can
we make the language a bit more relaxed, eg “ for whom we cannot easily implement adequate
physical distancing” is not a great sentence.  Also the decision is about the helping keep our
people and customers as safe as possible by  following the Government’s  advice and guidance.  
 
T
 
From: Angela P Robinson 
Sent: Friday, 20 March 2020 2:04 p.m.


To: Jo Stansfield (AT) <[email address]>; Richard Griggs (AT)
<[email address]>; Annabel Maule (AT) <[email address]>
Cc: Nahri Salim (AT) <[email address]>; Teresa Burnett (AT)
<[email address]>; Steph Hill (AT) <[email address]>
Subject: RE: FOR REVIEW: CSC Closure - Draft Need2Know Comm
 
Bel – OK if this goes out at 3pm for today only, in order to ensure the right people hear about it
first from their leaders ?
A
 
From: Jo Stansfield (AT) <[email address]
Sent: Friday, 20 March 2020 2:02 p.m.
To: Angela P Robinson <[email address]>; Richard Griggs (AT)
<[email address]>
Cc: Nahri Salim (AT) <[email address]>; Teresa Burnett (AT)
<[email address]>; Steph Hill (AT) <[email address]>
Subject: RE: FOR REVIEW: CSC Closure - Draft Need2Know Comm
 
Can we make it 3 please
 
 
Ngā mihi,
 
J
 
 
Jo Stansfield 
| Group Manager Customer Services
20 Viaduct Harbour
Auckland CBD 1010
DDI 09 447 4189
MOB 027 277 4743
www.at.govt.nz | [email address]
 
 
 
 
From: Angela P Robinson <[email address]
Sent: Friday, 20 March 2020 2:01 p.m.
To: Jo Stansfield (AT) <[email address]>; Richard Griggs (AT)
<[email address]>
Cc: Nahri Salim (AT) <[email address]>; Teresa Burnett (AT)
<[email address]>; Steph Hill (AT) <[email address]>
Subject: FOR REVIEW: CSC Closure - Draft Need2Know Comm
Importance: High
 
Here’s the final – everyone OK with that ?  Communication planned for 2.30pm today unless
anyone disagrees.
Thanks,
A
 


Covid Need2Know
20 March 2020
 
Some of our Customer Service Centres will close temporarily

 
From later today, our Customer Service Centres in Botany and AUT will be closing temporarily.
The Customer Service Centres in Britomart and New Lynn will also close, however, the ticketing
facilities in these sites will remain open.
 
This decision was taken to protect the safety of our people, for whom we cannot easily
implement adequate physical distancing, either because there was no glass barrier separating 
customers from our people, or the sites are too small to be able to create sufficient physical
distancing between team members. All other sites remain operational.
We’re talking to those affected individually to make arrangements for them to support our
customers on other sites.
We’ll be constantly reviewing the health and safety of our people and customers, and working to
keep them safer.
 
 
From: Jo Stansfield (AT) <[email address]
Sent: Friday, 20 March 2020 1:58 p.m.
To: Angela P Robinson <[email address]>
Subject: RE: CSC Closure - Draft Need2Know Comm
 
Later today
 
Ngā mihi,
 
J
 
 
Jo Stansfield 
| Group Manager Customer Services
20 Viaduct Harbour
Auckland CBD 1010
DDI 09 447 4189
MOB 027 277 4743
www.at.govt.nz | [email address]
 
 
 
 
From: Angela P Robinson <[email address]
Sent: Friday, 20 March 2020 1:57 p.m.
To: Jo Stansfield (AT) <[email address]>
Subject: RE: CSC Closure - Draft Need2Know Comm
 
I’ll go with ‘operational’ – are we saying from tomorrow, or ‘later today’ ?
 
From: Jo Stansfield (AT) <[email address]
Sent: Friday, 20 March 2020 1:49 p.m.








To: Angela P Robinson <[email address]>
Subject: RE: CSC Closure - Draft Need2Know Comm
 
Where you’ve got fully operational you might want to put… with the exclusion of accepting cash
 
 
Ngā mihi,
 
J
 
 
Jo Stansfield 
| Group Manager Customer Services
20 Viaduct Harbour
Auckland CBD 1010
DDI 09 447 4189
MOB 027 277 4743
www.at.govt.nz | [email address]
 
 
 
 
From: Angela P Robinson <[email address]
Sent: Friday, 20 March 2020 1:43 p.m.
To: Jo Stansfield (AT) <[email address]>; Richard Griggs (AT)
<[email address]>; Danielle Fava (AT) <[email address]>
Cc: Annabel Maule (AT) <[email address]>
Subject: CSC Closure - Draft Need2Know Comm
Importance: High
 
Hi
 
Could you look over this please for accuracy, then I’ll get other internal reviewers across. Red is
my uncertainty…
To clarify, this won’t be an SE comm, but an item in a Covid Need2Know.
 
Thanks,
A
 
Angela Robinson 
Organisational Effectiveness | Culture & Transformation
20 Viaduct Harbour Avenue, Auckland 1010
M 022 699 1469
www.at.govt.nz 
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